To enhance user experience, Gate has launched the “ Token Recovery “ feature. If your deposited coin did not arrive due to incorrect information entered during the transaction, you can now submit a recovery request via this feature.
You may submit a “Token Recovery” application using this feature if your situation meets the following criteria:
1.The receiving address for your deposit is a chain-based deposit address on the Gate platform.
2.The transaction status on the blockchain is “Confirmed/Successful”:
- You can check the status using the transaction hash (TXID) on a blockchain explorer. If it shows “Confirmed” or “Successful”, you’re eligible to use this feature.
- You can also verify the status on the withdrawal platform. If it shows “Completed” or “Credited”, your transaction qualifies. If it shows “Unconfirmed” or “Failed”, please contact the withdrawal platform directly for assistance.
3.Your deposit was made using a network or chain supported by Gate.
4.The “Token Recovery” feature only supports self-service applications. You cannot apply on behalf of another user.
5.This feature is only applicable to deposits made to Gate.
1. How to submit a Token Recovery application (Web version)
Step 1: Log in to your Gate account, go to “Assets” > “Funds Management” > “Onchain Deposit”, or visit this link to start the recovery process.
Step 2: Click “Token Recovery” to access the application page.
Step 3: Select the blockchain network where the deposit took place, then click “Next”.
Step 4: Fill in the required transaction details including: Deposit TXID (transaction hash), Token Contract Address, Amount, and Receiving Address. After confirming the details, click “Submit”.
You can find the required information on blockchain explorer:.png)
Steps to view block info: “Common Questions with Deposit”
1. How to submit a Token Recovery application (on the App)
Step 1: Log in to your Gate account, then tap “Deposit” from the homepage or go to “Assets” > “Deposit”.
Step 2: Select “Onchain Deposit”.
Step 3: Tap the “Question mark (?)” icon in the top-right corner to access the FAQ page. Then, tap “Token Recovery”.
Step 4: Choose the network used for the deposit. Fill in the TXID, Token Contract Address, Quantity, and Receiving Address as prompted. Double-check the information and tap “Confirm” to complete your application. After submission, tap the “Notebook” icon in the top-right corner to view your application history and status.
Note:
- A 20 USDT handling fee will be charged for each recovery request. Please ensure sufficient balance.
- Make sure all submitted information is accurate and verifiable on a blockchain explorer.
- If the mistakenly deposited coin is not listed but belongs to a supported chain, you may initiate a self-service recovery.
- If the deposit was made on an unsupported chain, please stay tuned for updates. Once the chain is supported, you may contact us for assistance.
- Due to the complexity and variety of blockchain transactions, not all deposits can be recovered. Please double-check and confirm all details before making a deposit.
