Workplace Colleague Relations

1. A colleague asks you a question
Low emotional intelligence: "You don't know this" (too hurtful)
High emotional intelligence: "I’ve been there before too, let me teach you a simple method, you can try it" (helpful and considerate, avoids offending)
2. Refusing a colleague's request
Low emotional intelligence: "No, I don’t have time" (too blunt)
High emotional intelligence: "I have urgent work on my end and really can't step away, sorry about that. Maybe ask someone else?" (polite refusal that maintains good relations)
3. Accidentally making a mistake (causing trouble for a colleague)
Low emotional intelligence: "It's not my fault" (shifting blame)
High emotional intelligence: "Sorry, colleague, I didn’t think this through. I’ll fix it immediately and be more careful next time" (taking responsibility with a positive attitude)
4. Urging a colleague to cooperate on work
Low emotional intelligence: "Hurry up, you're delaying my progress" (easily causes conflict)
High emotional intelligence: "Hey, could you please try to speed up a bit? I’m also working against a deadline. Thanks for your help" (soft language for efficient progress)