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SoftBank teams up with Sierra to launch AI customer service in Japan, boosting customer satisfaction from 74% to 93%

2026-07-14 20:47:18

ME AI news: SoftBank has reached an exclusive partnership with the US AI company Sierra, becoming Sierra’s exclusive partner in Japan. With Sierra’s intelligent customer service deployed for its online-only brand LINEMO, which has no physical stores, the customer inquiry resolution rate rose from 83% to 97%, and satisfaction increased from 74% to 93%. Sierra’s valuation has already exceeded 1 trillion. (Source: MLion)

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