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Sam's Club offers free drink refills, and elderly customers are busy filling buckets to take drinks home.
Why don't our large shopping malls also prepare toilet paper? Because even if the mall stocks plenty of toilet paper, customers will still have no paper to use.
The core issue is management; IKEA has been offering free refills for over 30 years without this problem because IKEA's refills can only be used with their own cups, and drinks and coffee are served in different cups that cannot be mixed.
Sam's poor management is due to their leadership's lack of foresight; they should reflect on this.