In a bear market, I wanted to transfer USDG from my wallet back to the exchange to earn some interest, but I overlooked one thing — I lost the Passkey. I searched all over iCloud and 1Password, but couldn't find it. That moment was full of despair; the feeling of having your funds locked up is something only those who’ve experienced it can truly understand. 😰

However, this experience made me realize what the true foundation of a major exchange is. The technical team's professional handling at critical moments, from problem diagnosis to solution implementation, was methodical throughout. This is the real warm service — not those flashy marketing tricks, but reliable support when it matters most.

This incident taught me that choosing an exchange isn’t just about fees and the number of supported tokens. Security and professional technical support are invaluable when you're panicking the most.