Security Reminder: Protect Your Email and Account Assets from Compromise and Theft
Dear User,
Recently, cyberattacks and account takeover incidents targeting crypto asset users have continued to draw global attention. The latest security incidents show that attackers are increasingly targeting users’ email accounts, cloud accounts, authentication information, and third-party services. Through malicious phishing links and social engineering, they seek to gain control of the password information or authentication methods you trust to protect your account, then illegally transfer your assets.
Gate would like to remind you: The security of your exchange account does not depend solely on the exchange itself. Your linked email address and other associated accounts are also critical to protecting your assets.
I. Your Email May Be an Entry Point to Your Exchange Account
In some publicly disclosed industry cases, attackers first gained access to users’ email accounts. They then searched emails for exchange notifications, registration details, and security messages. They may also set up automatic email forwarding, archiving, or deletion rules to conceal suspicious activity.
Attackers may further use password reset emails, verification codes, or other authentication information to attempt to take over users’ exchange accounts. Once they gain control of an account, unauthorized logins, withdrawals, or asset transfers may occur.
According to monitoring by Gate and third-party security companies, attackers are continuously using compromised cloud services and third-party email services to launch large-scale phishing attacks, inducing users to further disclose passwords, verification codes, or wallet information.
II. Check and Strengthen Your Account Security Immediately
To reduce the risk of account asset theft, Gate recommends that you upgrade your account in accordance with the Gate Account Security Protection Plan.
On PC: Click your profile avatar → Go to Security Center → Improve your account security score
Use a unique, strong password
Do not reuse the same password for your email, exchange, and other websites. If another platform experiences a data breach, change the passwords for the relevant accounts immediately.Enable TOTP/2FA multi-factor authentication
Prioritize stronger combinations of authentication methods, such as an authenticator app or hardware security key, and securely store your recovery information.Review your email security settings
Pay close attention to recent login activity, unfamiliar devices, automatic email forwarding rules, filtering rules, and account recovery information. If you identify anything unusual, address it immediately.Be cautious of urgent notifications such as “Account Abnormality,” “Security Upgrade,” or “Withdrawal Issue”
Do not click links from unknown sources. Always verify the source of unfamiliar links or email content. Do not provide passwords, verification codes, API Keys, seed phrases, or private keys through email, SMS, or social platforms.Log in to the exchange only through official channels
Open the exchange’s official website or official App yourself. Do not access login pages through unfamiliar links.Regularly review your account assets and transaction history
If you notice unfamiliar logins, unusual withdrawals, unknown devices, or other suspicious activity, take immediate action to protect your account.
III. If You Suspect That Your Account or Email Has Been Compromised, Take Immediate Action
Seek assistance from official customer support as soon as possible through the official app or website:
Change your email and exchange account passwords;
Log out of unknown devices and login sessions;
Delete unfamiliar email forwarding/filtering rules;
Remove unknown authentication devices and recovery methods;
Enable or reconfigure TOTP/2FA;
Contact GATE Official Customer Support to request further account security measures;
If funds have already been lost, report the incident to local law enforcement as soon as possible. Retain evidence such as login records, emails, chat records, and on-chain transaction hashes.
Final Reminder
Email security is a critical part of account security.
Gate will continue strengthening account risk controls, abnormal login detection, and asset security protections. However, every security system requires users’ active participation.
Please remain vigilant: Do not click unfamiliar links, disclose verification codes, provide passwords or private keys to anyone, or transfer assets at the request of strangers.
Protecting your account starts with protecting your email and identity credentials.
Disclaimer
The content provided herein is for reference and educational purposes only and does not constitute any financial, investment, trading, or legal advice, nor does it constitute an offer or solicitation to buy or sell any digital assets. Gate makes no express or implied representations or warranties regarding the accuracy, completeness, or timeliness of the information contained herein. Product features, interfaces, rules, and fee structures may be updated or adjusted at any time. Please refer to the latest announcements and the actual information displayed on the Gate platform for the most accurate details.
Digital asset investments involve significant risk, and prices may fluctuate substantially. You may lose the entire amount of your investment. Please make decisions cautiously based on your own financial situation and risk tolerance after fully understanding the associated risks. If necessary, you are advised to consult an independent professional financial or legal advisor.
For more information about potential risks, please refer to Gate's Risk Disclosure and User Agreement.
