Gate Account Protection Plan
Eligible users can receive dedicated compensation
Security Score: -- / 100
The Gate Account Protection Plan supplements daily account security measures. If assets in your Gate account are transferred without authorization (e.g., due to theft or hacking), you may apply for reimbursement for eligible direct asset losses.
Unauthorized asset transfers from your Gate account by another party, such as:
* The above are examples only. Applicability is subject to the Service Agreement and the platform's review.
The plan status may change as your Security Score changes.
After activation, the plan enters the Security Hardening period, during which protection is not yet active. Protection takes effect after your Security Score remains at 80 or above for 30 consecutive days.
If your Security Score falls below 80, the Protection Plan will be suspended. If it returns to 80 or above within 48 hours, the plan will re-enter the Security Hardening period.
Only qualifying events that occur in this status are eligible to apply for reimbursement. Refer to the reimbursement rules for details.
If your Security Score has not returned to 80 or above after the 48-hour suspension period, the plan will end. After reactivation, the plan will enter the Security Hardening period again.
Reimbursement applications must meet the following requirements and be submitted within the specified time.
The plan must be in "Protection Active" status when the event occurs.
For the 30 consecutive days preceding the event, your Security Score must remain at 80 or above, and key security settings must meet the requirements.
Within 45 days of the event, contact Security Support through "My Protection" to submit an application and provide the required materials, such as a police report and asset transfer records.
