Rune questions whether Base users’ trust has been damaged. Cobie: Coinbase is pulling further away from users and will try to fix it.

Crypto KOL Rune asked Coinbase trading product lead Cobie, saying Cobie’s goal after taking over the Base App is to drive users to transact on-chain, but Base management’s recent performance has again damaged user trust. He questioned how the Base App will attract new users when team culture makes supporters feel “fooled.”

Cobie responded that a few days ago he took over the Base App, while also handling Coinbase App, advanced trading, and other Coinbase trading products, but he is not responsible for the Base chain. He admitted that in the past, Coinbase had to some extent been “ivory tower,” more distant from users—especially crypto-native users—and that Coinbase and Base have burned through a large amount of user trust due to some avoidable mistakes, including the incident from that day.

Cobie said these issues cannot be resolved within a week or even a month. He will try to listen more to voices from on-chain users, push for tighter ties between product developers and users, and roll out products that users genuinely want to use.

Rune then said that Base’s infrastructure still has the potential to become a leading L2, but it needs leadership that truly prioritizes users, and he hopes Cobie can change the current situation.