With full efforts to respond to the main flood season, China Ping An has initiated a Level 1 response and established the “Emergency Response Group for Heavy Rain and Flood Disaster Handling.”

Already received 10,504 customer reports and launched five national emergency material warehouses nationwide

From July 1, our country has fully entered the main flood season. Affected by Typhoon “Maysak,” provinces including the entire Hainan province, western Guangdong, and southern Guangxi have experienced widespread strong wind and torrential rain, with particular danger incidents occurring at multiple reservoirs in Nanning, Guangxi Zhuang Autonomous Region, and in Guigang. In the face of severe and complex flood-control conditions, China Ping An activated a Level 1 emergency response mechanism, established a “Emergency Response Task Force for Rainstorm and Flood Disasters,” and launched a three-in-one emergency service system of “prevention—rescue—compensation,” working to firmly reinforce the orange defense line and demonstrate its “finance for the people” sense of responsibility. Through the Shenzhen Ping An Public Welfare Foundation, it will donate rescue supplies, epidemic prevention medicines, etc., actively participate in post-disaster reconstruction, and help affected people restore production and daily life as soon as possible.

Since the start of the July flood season, as of 11:00 a.m. on July 7, Ping An Group’s Ping An Property & Casualty Insurance (Ping An P&C) has cumulatively received 10,504 customer claims, with an estimated compensation amount of over 110 million yuan. Among them, the Guangxi branch in key disaster-hit areas has cumulatively received 4,329 claims, with an initial estimated compensation amount reaching 71.0607 million yuan. At present, Ping An Life Insurance, pension insurance, and health insurance have not yet identified any customer losses to be confirmed.

To better respond to sudden flood disasters, Ping An Group and its subsidiaries and institutions across Ping An P&C, life insurance, pension insurance, health insurance, and financial services have formed a three-tier linkage at the group level and entity level. Led by Guo Xiaotao, Co-CEO of the Group, with Sheng Risheng, Secretary to the Board of Directors and Brand Director of Ping An Group; Wang Zhiliang, Chief Administrative Affairs Executive Officer; Cai Ting, Vice Chairman of Ping An Life Insurance; Long Quan, Director of Ping An P&C; Zhu Yougang, Chairman of Ping An Health Insurance; Lu Yue, Chairman of Ping An Financial Services; and Gan Weimin, Chairman of Ping An Pension Insurance, as deputy team leaders, it has established an “Emergency Response Task Force for Rainstorm and Flood Disasters” to coordinate and advance all response and handling work for rescue and disaster relief.

China Ping An has urgently launched five national emergency material warehouses located in Beijing-Tianjin-Hebei, the Yangtze River Delta, the Pearl River Delta, Central China, and Hainan. Covering 23 provinces and regions, it implements a “use as needed, replenish dynamically” mechanism to achieve 100% response to major disasters. At present, the Pearl River Delta warehouse and the Yangtze River Delta warehouse have already mobilized more than 10,000 emergency materials, including reserved flood barriers, submersible pumps, life rafts, and expanding sandbags, to rush to support rescue and disaster relief in Guangdong, Zhejiang, and other places. With early warnings in place, “prevention” is more important than “compensation.” Before the disaster caused by Typhoon “Maysak,” Ping An P&C relied on its in-house developed “Eagle Eye System DRS 3.0” to dynamically analyze rainfall and flood conditions. Through multiple channels such as the Ping An Good Car Owner App, Qiye Bao, and Ainongbao, it targets four main customer groups: car owners, agriculture-related customers, businesses, and families. From July 1 to date, the Ping An Eagle Eye system has cumulatively issued more than 97.28 million warnings related to typhoons and rainstorms. Going into fields and farmlands, it assists farmers in harvesting crops in time. The agriculture insurance team of Ping An P&C’s Guangxi branch, combined with local agricultural industry characteristics, formulates a “one household, one plan” disaster-prevention protocol. Through point-to-point precise loss-reduction interventions, it develops special disaster-prevention and mitigation plans for featured industries such as sugarcane and dragon fruit. It also addresses planting risks by building wind-resistant supports and clearing drainage and irrigation channels. Warnings enter communities, with flood-control supplies distributed without discrimination. In multiple places including Guangdong, Guangxi, and Hainan, Ping An emergency rescue Party pioneer teams actively dispatched flood-control sandbags, flood barriers, and other materials to waterlogged-prone basement-garage residential areas, delivering “Flood Control Notification Letters” household by household. They clarify emergency procedures and responsibility division, helping community residents improve self-rescue ability and fully ensuring no damage to vehicles in basements and no casualties.

Rapid response, urgent rescue. After the flood disaster in Guangxi, China Ping An immediately formed a dedicated rescue and claims support team. The Guangxi emergency rescue Party pioneer teams are assisting with rescue work under local government guidance and provide non-discriminatory rescue to all disaster-affected people. For affected people and related vehicles and property, rescue personnel operate on a designated area and household-by-house basis, conducting thorough checks, and fully carry out rescue efforts. At the same time, all its insurance companies have fully opened green claims channels for rainstorms. Temporary emergency service points have been set up in key disaster-hit areas to support online self-service claims reporting, remote video-based inspections, and simplified damage assessment documentation. It also rolls out convenient measures such as “no on-site re-inspection” and “no paper-based documents,” ensuring that after a claim is filed, contact is made immediately and response handling is initiated.

Efficient claims, supporting reconstruction. After the disaster situation stabilizes, China Ping An will adhere to the principles of “compensate as much as possible when covered, compensate promptly when required, and reasonably pre-compensate,” and promote “four-fast” claims services: fast inspection, fast rescue, fast assessment, and fast payout. It will implement mechanisms where small claims are paid quickly and large claims are given priority, to ensure compensation is received in a timely manner. The Shenzhen Ping An Public Welfare Foundation announced that it will actively participate in post-disaster reconstruction in affected areas, helping affected people restore production and daily life as soon as possible through multiple measures including donating rescue supplies and epidemic prevention medicines.

To deal with the “Bavi” typhoon expected to land on China’s eastern coastal areas, China Ping An has fully deployed disaster prevention and loss mitigation work, comprehensively strengthening risk checks, early-warning dispatch, and disaster-relief material reserves. Through multi-department coordination, tiered dispatch, and green-channel services, it will ensure that disaster-prevention and claims responses are efficient and orderly. In storm and sunshine, Ping An is by your side. China Ping An said the company will continue to monitor extreme weather conditions to ensure that all emergency service measures, fast claims, and customer care initiatives are implemented. Whether or not a person is a Ping An customer, they can call China Ping An’s 24-hour hotline 95511 to get timely help from customer service personnel.

Appendix: China Ping An’s 6 emergency special services

1、Actively investigate and identify loss incidents: Local areas launch special monitoring for extreme weather; in areas where extreme weather occurs, proactively investigate customer loss incidents;

2、Open the 95511 hotline: Open a 24-hour 95511 emergency contact line, with professional dispatch and intelligent routing prioritized for cases in disaster-hit areas; in areas with severe damage, you can call regardless of whether you are a Ping An customer;

3、Set up emergency rescue teams: In areas where the disaster situation is severe, establish emergency rescue teams to provide rescue and disaster-relief services and customer services under unified government deployment;

4、Provide emergency medical assistance: Provide services for eligible injured customers including emergency treatment, medical transfer, fee advances, cancellation of designated hospitals, emergency medicine delivery, and medical equipment support;

5、Open green claims channels: For eligible customers in severely affected areas, exempt them from customer pre-authorization and prioritize accident claim handling. Meanwhile, according to the progress of the incident, in combination with the customer’s injury status, start a special-claim pre-compensation process and prepay compensation;

6、Simplify claims materials: For claims caused by extreme weather, if the government’s relevant departments identify death and officially publish it, the applicant can directly apply for death compensation. Related materials such as the death certificate and household registration cancellation proof may be provided later as supplementary documents.

(Editor: Xu Nannan)

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