Gate said that, regarding the recent customer theft incident, after analysis by its technical team, the Alipay screen-recording footage can only be made by the customer themselves or by someone who can access the customer’s Alipay account. Gate added that Alipay has an extremely strict real-time risk control system, and if there is a login from a device or IP address that is not used frequently, Alipay will forcibly require multi-factor authentication. Gate stated that the core risk points exposed by this incident are that the customer’s external real-name information, Alipay account, and device permissions have been leaked and then illegally obtained and exploited by third parties.