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HSBC's premium clients benefit from strong AI-driven efficiency improvements with no intention of layoffs
May 26, 2026
HSBC's Customer Growth Strong, AI Improves Efficiency Without Intent to Lay Off
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HSBC Hong Kong has seen a strong increase in new individual customers in recent years, totaling nearly 2 million over two years. Hong Kong CEO Wu Yang Yuyu directly stated that due to strong wealth management demand, it is impossible to hire endlessly, so technology must be used to improve the service efficiency of relationship managers (RMs). Currently, a large number of non-sales tasks have been delegated to technology, allowing over 80% of RMs' time to be spent on sales. From 2023 to 2025, each RM will drive a 75% increase in revenue. Some industry peers have stated ...
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