Bookkeeping customer service jobs, AI handles three times the workload of others, but people haven't been laid off because the service has become cheaper and more people are buying.

Research by OpenAI on over 900 professions shows that the impact of AI on the labor market is not as pessimistic as imagined. Although high-risk positions such as data entry, bookkeeping, and customer service account for about 18%, the tasks handled by AI for these workers are three times those of other professions, and the unemployment growth rate is lower than that of low-risk groups. The reason lies in consumer elasticity: after AI reduces output costs, related service demand often grows rapidly, offsetting layoffs. Occupations are divided into four categories: 46% outside of high risk are almost unaffected, 24% may shrink but require human-led management, and 12% expand due to AI proliferation. Currently, less than a quarter of high-risk groups are actually utilizing AI capabilities.