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Does Disney need to change?
From what I see online regarding the "crackdown" on Disney, it's mostly about one thing: whether it's "reasonable."
For example, Disney should control the number of visitors entering, should notify guests of wait times in advance (which they actually do, and the estimated wait times include the impact of FastPass cards; usually, the actual wait is less than what's displayed), should give FastPass access to individual rides, and so on—all of these are "shoulds."
But many people might overlook one thing: who defines this "should"?
If you say it should be done, does that mean it must be done?
There's a simple principle: whoever bears the consequences has the right to define—
Even if it involves killing, as long as I am willing to bear the consequences of killing, I have the right to kill, right?
If you deprive me of my rights but I still do it, then what is the point of depriving me?
In a company, why does everyone listen to the boss?
Because the boss bears the consequences—if things go wrong, products don't sell, everyone does useless work, and still gets paid, while the boss alone bears the financial loss.
So, what should Disney "do"?
There is no "should."
It will do what it thinks is best for itself.
Other people's suggestions are just nonsense—if you want to give advice to a person or organization, you must at least stand from their perspective and interests to be "effective advice."
Otherwise, who are you?
Why would they give up their interests and indulge your moral coercion?
They just let consumers with regular tickets wait behind, and what can you do about it?
Many people say that "Disney exceeds its capacity," but that's also problematic.
Whether it exceeds capacity or not, you and I can't decide.
Even a rowdy parent saying so doesn't count.
It depends on whether too many people cause a decline in service quality and user experience—
And it doesn't end there.
Ultimately, if Disney's total revenue decreases, then it's a problem.
But that's impossible because it's a dynamic balance—
Too many people, experience drops, reputation declines, some people stop coming, fewer visitors, experience improves again, reputation recovers—it's that simple.
So, there's no need to limit; just let those with the lowest tolerance not come, and the experience will automatically improve—
If nobody leaves, every day is full, people complain but still come, then it means capacity isn't exceeded.
Why change anything?
Saying this might upset many, but the truth is the truth.
Everyone needs to understand where their rights end.
Disney has the right to raise ticket prices to 2000 yuan, and it also has the right not to raise prices.
Set tiered pricing, let the lowest-tier consumers wait at the end of the line—that's its choice.
As long as the rules are transparent, that's already good enough.
Some also say Disney should disclose "how long each ride will take to queue" before consumers buy tickets,
Otherwise, once they've entered and queued, it's too late to regret.
What are you thinking?
It's impossible to predict precisely in advance, and even if you enter the park and queue,
they could simply choose not to tell you "how long it will take" to enjoy the ride.
What can you do about that?
Whether they give you an estimate or not is their right.
So, what is the consumer's right?
To go or not to go.
#Gate广场五月交易分享