Aon Global Expansion of "Claims Copilot"… Integrating Data and Analytics into Insurance Claims

Aon ($AON) has expanded its claims management platform, “Aon Claims Assistant,” to North America, Asia-Pacific, and parts of Europe, the Middle East, and Africa (EMEA) markets. The company plans to integrate the entire claims process into a unified platform, enabling corporate clients to manage loss assessments more transparently and consistently.

This expansion follows a pilot operation in November 2025. Aon stated that through Claims Assistant, the company has integrated claims data with advanced analytics capabilities to establish a global claims management system. This extension is part of Aon’s ongoing strategy to strengthen data and analytics capabilities and complements the “Aon Broker Assistant” and risk analysis and diagnostic tools suite.

Joe Feser, Chief Executive Officer of Aon Risk Capital, said, “This is an example of how the company leverages technology to provide better information, advice, and solutions to clients. By integrating analytics into the claims management process, we can achieve more consistent results and identify anomalies more quickly.”

According to Aon, the platform currently consolidates a significant portion of the company’s global claims management information. Over 1,800 claims professionals operating in more than 50 countries will use the system across more than 20 product lines. The initiative aims to connect geographically and departmentally dispersed claims data and build a more insight-driven response system.

Supporting real-time dashboards and insurer performance evaluation

The core of Claims Assistant is to enhance visibility across the entire claims lifecycle. Clients can digitally track claim progress and use real-time dashboards to understand claims trends and portfolio performance. Additionally, the platform offers data-driven analytics to compare and evaluate the handling performance and claims outcomes of different insurers.

Aon stated that by increasing automation, processing speed, accuracy, and consistency have been improved. The company emphasizes that this is not only about increasing operational efficiency but also about leveraging accumulated data for future insurance placement, negotiations, and risk strategy development.

Mona Barnes, Global Chief Claims Officer of Aon’s Commercial Risk, said, “When professional claims advocacy capabilities are combined with leading analytics, clients can better understand and control their claims situations. This global expansion will further strengthen collaboration and coordination among teams.”

Plans for further expansion into EMEA and Latin America

Aon plans to further promote Claims Assistant to more EMEA countries and Latin American markets in the coming months. The company believes that the platform will serve as a “foundational platform” in its global commercial risk business.

This release also aligns with the industry trend of increasing investment in data and automation tools to address increasingly complex and volatile environments. Aon’s global expansion is not just about system deployment but also signals that data-driven decision-making is gradually establishing its core competitive position in the claims management field.

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