Berkshire Hathaway Insurance Executive's Assessment: AI Insurance Applications Are Still Not Mature

On-site shareholders asked about the irreplaceability of human judgment in the AI era and Berkshire Hathaway’s competitive advantage built on artificial judgment. Berkshire Hathaway’s insurance business leader Ajit responded that the industry is embracing AI, which has certain value in risk prediction, routine operations, and cost reduction and efficiency, but in key core areas such as insurance underwriting and claims assessment, AI has not yet reached the maturity to fully replace humans, and it is difficult to handle complex decisions in the short term. In the coming years, continuous observation of technological iteration progress is still needed; core risk control, claims adjudication, and major risk identification still rely on the experience and independent judgment of professionals. Berkshire Hathaway insists on using AI as an auxiliary tool, adhering to the principle of human final review, and relies on human expertise to strengthen risk control and establish a distinct, stable competitive advantage from peers.