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I know a sales associate at a luxury brand counter who has been working there for eight years.
She once told me a sentence that I still remember: The customers who come in holding coffee and point at you from start to finish are actually the easiest to serve.
Because their sense of superiority needs to be seen by you.
All you have to do is slightly bow, place the bag on the counter for them to pick up themselves, and they will feel it's what they deserve.
But after the sales associates close the door, their conversations are completely different.
Who wears a coat worth over ten thousand yuan is fake, who’s watch has the date wrong, who just used a credit card with sweat on their forehead.
These customers who earn several times more than her are actually invisible in her eyes.
What’s most surprising is that the most arrogant sales associate in the store earns 50,000 yuan a month, drives an Audi, and has bought two houses in her hometown.
But she always wears a faded black suit, stands at the most remote counter, doesn’t compete for customers, and doesn’t greet with “Welcome.”
Everyone thinks she’s experienced and too lazy to serve.
Until one time, a big client brought a nouveau riche friend to shop, and the person kept fanning himself with a Huawei foldable screen, complaining here and there.
Finally, he pounded on the counter and asked her to bring out all the crocodile leather bags.
She didn’t take out a single one, only said: “Which style would you like to see? I can reserve it for you.”
The person immediately threw his phone down and said he wanted to complain.
Later, someone asked her why she wasn’t afraid.
She said, that person’s car was leased, his phone’s screen protector was an old photo of his ex-girlfriend, and the magnetic strip on his credit card was rusted.
The customers I serve today, I’ll serve even more of them tomorrow.
But you can’t see that—you only care about that foldable screen.
She stood behind that most remote counter, wiped a fingerprinted mirror clean, and then touched up her lipstick in the store mirror, saying:
“Those who look down on you are best fooled.”