The last time I ordered takeout, I encountered a rider with only a 72% on-time delivery rate.

He delivered very quickly, the soup didn’t spill, and the bag was tied up.
I opened the door to take the food and casually said, “Thank you for your hard work, I’ll give you five stars.”
His expression immediately changed. Not happy, but a look like he was choked by something.
He stood at the door without leaving. Took off his helmet, didn’t remove his gloves, just clenched his fists.
Then he said something to me that I still can’t forget.
“Please don’t order. If the on-time rate exceeds 75%, the system will classify you as a high-efficiency delivery king and force you to work night shifts.
My mom has dementia, and she can’t be left alone at night.”
“I’ve been stuck at 72% for half a year. Every week I have to deliberately be late for one or two orders.
Sometimes when I get downstairs, I just squat by the flower bed for a couple of minutes, waiting for the countdown to turn red before going up.”
When he said this, the elevator door opened briefly, and a neighbor was inside.
He immediately put his helmet back on and covered his face. The elevator door closed.
He took off his helmet again, his eyes looking at me, and added one more sentence.
“Many customers curse at me. Someone left a message in the system saying I deliberately delay, and suggested the platform ban my account.”
I stood at the door, holding a bowl of hot and sour noodles that hadn’t cooled down yet.
An app popped up a five-star review interface, and right in front of him, I gave him four stars.
After he left, I sat on the sofa, took a screenshot of the five-star interface.
Then I opened the order history in the system, flipped to the three previous deliveries he made to me, all on time.
Only this one was two minutes late.
I took a screenshot of those two minutes and sent it to him.
He replied with a sentence: “Those two minutes, I was squatting by the flower bed.”
After he left, I deleted that five-star interface.
The screenshot of those two minutes still remained on my phone, together with his “Thank you for understanding.”
Yesterday, I ordered from that store again, but the rider wasn’t him.
The on-time rate was listed as 68%.
I stared at that number for a long time, changed the default five stars to four stars, and confirmed.