Today I deeply experienced what service truly means.

This weekend, my family came over, and I had booked two rooms on Fliggy, using a single order.
Today I realized that just one room was enough.
So I told the hotel front desk that I needed to keep one and cancel the other.
The hotel front desk told me to go to Fliggy for a refund.
But Fliggy doesn't have the ability to split orders.
If I want a refund, it has to be for the entire order, canceling both rooms together.
After communication, Fliggy said the refund for the other room would be processed after the order is completed.
But not long after, the hotel again asked me to communicate with Fliggy...
In the end, after going back and forth four or five times, the issue was finally resolved.
This edge case either requires the product to support order splitting or a comprehensive service process to handle it.
Unfortunately, Fliggy doesn't have either.
After a whole afternoon of messing around, I will never use Fliggy again.