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Continu Launches Experts to Expand Its Conversational AI Agent Across Customer and Partner Ecosystems

PR Newswire

Tue, February 17, 2026 at 10:22 PM GMT+9 2 min read

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New capability connects Continu’s Conversational AI Agent to approved sources like Google Drive and Microsoft OneDrive, delivering instant, permission-aware answers in Slack and Microsoft Teams.

NEW YORK, Feb. 17, 2026 /PRNewswire/ – Continu today announced the launch of Experts, a new capability that enables organizations to extend Continu’s Conversational AI Agent, Eddy, beyond the LMS by connecting trusted, company-approved knowledge sources such as Google Drive and **Microsoft OneDrive, **with many additional connectors releasing in early 2026.

Experts allow admins to quickly expand Continu’s Conversational AI Agent Eddy’s knowledge using trusted, company-approved sources outside the LMS, including Google Drive and Microsoft OneDrive.

With Experts, businesses can transform existing content—whether built for partners, customers, or employees —into instant, AI-powered answers delivered directly in Slack and Microsoft Teams. The result: faster onboarding, more consistent partner enablement, and improved customer education without duplicating content or migrating systems.

“Modern organizations don’t just train employees—they enable entire ecosystems of partners and customers,” said Scott Burgess, CEO of Continu. “Experts allows companies to turn trusted knowledge into real-time answers through our Conversational AI Agent, helping teams, partners, and customers get what they need instantly—without compromising governance or security.”

Launched in 2025, Eddy, Continu’s Conversational AI Agent, delivers trusted answers at the point of need—whether supporting a sales conversation, guiding a partner through product updates, or helping a customer find critical information. By grounding responses in approved company sources and enforcing permission-aware access through Smart Segmentation™, Eddy ensures that the right audience receives the right information at the right time.

**Scaling Expertise Beyond the LMS

**While traditional learning systems centralize structured training, critical knowledge often lives elsewhere—across pricing documents, product updates, negotiation policies, support resources, and onboarding materials. Experts enables administrators to connect those sources directly to Continu’s Conversational AI Agent without heavy migration or manual upkeep.

Once connected, content remains current automatically, reducing version confusion and ensuring that customers, partners, and employees always receive the most accurate information available.

For organizations focused on revenue growth and external enablement, this means:

Faster partner ramp-up and alignment

More consistent product messaging across distributed sales teams

Reduced support burden through AI-guided customer education

Accelerated time-to-value for new hires and external stakeholders

 






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**Measuring Business Impact

**Experts works alongside Continu Insights, which provides natural-language reporting and visual dashboards to help organizations understand engagement trends, identify knowledge gaps, and demonstrate measurable business impact across employee, partner, and customer learning initiatives.

**Availability

**Experts is available today. To learn more or request a demo, visit:

**About Continu

**Continu is an AI-powered enterprise enablement platform founded by learning experts in 2012. The platform helps organizations drive business performance through Partner Enablement, Customer Education, and Employee Training—all powered by Continu’s AI Learning Agent.

Continu is trusted globally by companies including GoPro, Instacart, SoFi, US Foods, and Qantas Airlines.

Media contact: marketing@continu.com

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