Chongqing launches the employment assistance "one matter": entrepreneurial support application and employment registration "run at most once"

On March 31, the Chongqing Human Resources and Social Security Bureau announced that, to address the pain points of job-seekers who are unemployed—having to make multiple trips, submit too many materials, and face long processing cycles—the “One-Stop Matter” for Employment Assistance for Registered Unemployed Persons in Chongqing has officially been put into operation recently. It provides package-based, theme-based integrated employment services for unemployed persons, implementing “one-time notification, one-form application, one-window acceptance, and get it done in one go.”

Previously, when unemployed persons handled related matters such as unemployment registration, applying for unemployment insurance benefit payments, and recognition of persons with employment difficulties, they often had to submit materials in batches through multiple windows. This frequently led to issues such as missing documents or missing processing of certain matters.

To address this problem, the Chongqing human resources and social security departments have sorted out needs across the entire process—from unemployment registration to reemployment—while pushing forward in-depth the sharing of employment-service data, parallel processing, and coordinated approval. They enable data such as unemployment registration, participation in and payment for insurance, and household registration information to be collected “once and reused by multiple parties.” This reduces repeat submissions and duplicate verification, and they redesign workflows for related matters. They change from “serial processing in sequence” to “synchronous and parallel processing.” They unify acceptance, integrate materials, and conduct review simultaneously—compressing the processing chain, shortening processing timelines, and preventing situations where people have to run to multiple departments or make repeated trips. They are also building a new employment-assistance model that is convenient and efficient.

The “One-Stop Matter” for Employment Assistance for Registered Unemployed Persons comprehensively integrates and optimizes high-frequency employment service items. It covers 8 matters, including unemployment registration, application and acceptance for unemployment insurance benefits, job-posting information delivery, registration of training intentions and delivery of training information, application and acceptance for employment and entrepreneurship support policies, recognition of persons with employment difficulties, cancellation of unemployment registration, and employment registration. The number of trips is reduced from the original 8 trips to “at most one trip,” the processing time is cut from 18 working days to 7 working days, the submitted materials are reduced from 8 items to 1 item, and the number of processing steps is compressed from 14 to 1. Among them, unemployment registration, job-posting information delivery, training information delivery, and employment registration achieve “immediate completion.”

To meet the needs of unemployed persons, especially those with employment difficulties, the “One-Stop Matter” for Employment Assistance for Registered Unemployed Persons promotes a diversified service model that integrates online and offline processing, offering full-process assistance via help desks and delegated handling. It balances convenience and inclusiveness. Online, it relies on the “Yu Kuai Ban” PC and mobile app platforms to provide uninterrupted 24-hour service. Offline, it relies on district and county government service centers and employment public service institutions to set up dedicated acceptance counters, offering one-on-one guidance and assistance services to ensure full coverage of employment assistance services.

In addition, leveraging big-data precise matching and comparison, the “One-Stop Matter” for Employment Assistance for Registered Unemployed Persons will match and recommend suitable positions, training programs, support policies, and so on based on information such as the unemployed person’s education, skills, and employment intentions. It changes from passive service where “people look for policies” to proactive assistance where “policies find people,” further improving the precision and effectiveness of employment assistance.

In the next step, Chongqing will continuously expand service content, refine and categorize differentiated and tiered assistance measures, and continue to deepen the scenario-based development of the “One-Stop Matter” for Employment Assistance for Registered Unemployed Persons, making every effort to connect the “last mile” of convenient, people-benefiting employment services.

Upstream News reporter Tan Xu | Photo provided by the Chongqing Human Resources and Social Security Bureau