Horizon Yuhua 2025 Performance: Focusing on Customer Needs, Optimizing Structure, Deepening Market Penetration, and Opening a New Chapter of Development

Gaojing Youhuo Group Holdings Co., Ltd. (3913.HK) recently released its 2025 annual financial report. The report shows that, in the face of new industry challenges, the Group, guided by customer needs, has further consolidated the foundation for long-term development by continuing to deepen its efforts in high-tier cities and taking advantage of its key business segments. For the full year, it achieved revenue of approximately RMB 3.33 billion. Although it recorded a net loss of RMB 320 million, this represents a reduction in the loss by RMB 240 million compared with the previous year. The magnitude of the loss has narrowed significantly, and overall operating conditions show a marginal improvement trend.

In terms of cost control, the Group achieved notable results by optimizing its supply chain management and streamlining its management structure. The newly established supply chain management center, through integrating supplier resources and expanding the scope of centralized procurement, effectively reduced the four-guarantee costs; the flat-structure reform of the management organization further compressed organizational layers, allowing labor costs to be managed appropriately. Data shows that the Group’s total costs decreased by 7.1% year over year; administrative management expenses fell by 9.2%; the gross margin increased by 0.2 percentage points year over year to 24.9%, demonstrating strong cost-control capabilities.

Continuous optimization of revenue structure is another highlight of the Group’s development. The proportion of revenue from basic property management services increased from 86.4% in the same period last year to 88.7%. The proportion of revenue from value-added services achieved growth after excluding the impact of related-party business, while the proportion of pre-sale management services related to real estate was further compressed. The proportion of third-party business revenue reached 90.6%, maintaining growth for five consecutive years and steadily improving the quality of its market-oriented development. This shift significantly enhances the Group’s ability to withstand volatility across industry cycles.

Regarding regional layout, the Group continues its high-tier regional deepening strategy, with operations covering 24 provinces and 136 cities across the country. The number of serviced households exceeds 650,000. In the two core regions—the Greater Bay Area and the Yangtze River Delta—the proportion of areas under management exceeds 49%, while revenue contribution reaches 63.2%, forming a stable operating base. In terms of business segment expansion, the contract value share of advantageous non-residential segments such as hospitals, government offices, and airports reached 74%. High-value projects with annualized contract amounts exceeding RMB 5 million account for nearly 40%. The Group successfully signed benchmark projects such as the Qingpu Branch of the Obstetrics and Gynecology Hospital affiliated with Fudan University in Shanghai and the Guangdong Maritime Safety Administration, among others.

Upgrading service quality is the Group’s core initiative to enhance competitiveness. By building an all-segment service system, the Group launched in residential segments a triple-layer service experience of “ritual and order when returning home, no disturbance at all, and an exquisite life beyond boundaries”; in the public segment, it formed service systems across sub-segments such as hospitals and schools. In commercial segments, it upgraded asset operation capability with distinctive services such as PM and IFM. For standardized construction, the Group advances from four key directions: sorting service touchpoints, presenting visual outcomes, establishing a talent cultivation system, and applying intelligent tools—so that service standards are intuitive and visible, and execution is efficient.

The establishment of a refined management system provides assurance for high-quality development. The Group has established an operating health management system, setting five indicators such as satisfaction and response efficiency across three major dimensions: service, risk, and operations. It divides management into five tiers from excellent to high risk and implements tiered oversight. Along with a supporting mechanism for period-by-period dynamic tracking and an early-warning system, through real-time presentation of operational status in the Group-level and project-level “cockpits,” the Group effectively moves operating risk warnings forward. This management model makes project oversight clearer in terms of responsibilities and powers, and enables faster responses.

The value-added services layout closely targets customers’ real needs. For residential segments, centered on community living needs, the Group has formed a three-product matrix: asset management, home living, and park space. By integrating online and offline services, it meets diverse needs. For non-residential segments, it targets commercial-and-enterprise clients’ operations and asset appreciation needs, providing value-added services across the full lifecycle such as full-cycle asset operation and direct procurement by enterprises. This demand-oriented service model enables the Group to build differentiated advantages in market competition.

Organizational transformation provides strong support for business development. The Group promotes reforms across three dimensions: organizational agility, talent professionalism, and cultural warmth. It builds a highly agile organization through process reengineering and cross-functional coordination; it constructs a professional talent system with precise talent profiles and a multidimensional talent matrix; and it consolidates a shared understanding among three parties through diversified benefits, party-building service systems, and an honor-sharing mechanism. These initiatives enable the Group to respond quickly to market changes and support high-quality business development.

Disclaimer: The contents and data in this article are compiled by Guan Dian based on publicly available information and do not constitute investment advice. Please verify before use.