Jack Dorsey’s new long article: Replacing hierarchical coordination with AI to reshape human organizational structures

CoinCircle News. On March 31, Twitter co-founders Jack Dorsey and Roelof Botha jointly authored a long-form article, “From Hierarchy to Intelligence,” explaining that using AI to replace human hierarchical coordination will become a common pattern for future organizations, and bringing an end to hierarchy dependence lasting for more than two thousand years. Their core viewpoints are as follows: For more than 2,000 years, organizational design has been built on a hierarchical system (Hierarchy). This structure originates from the military and industrial eras, and it is mainly constrained by the human “span of control,” which typically can only effectively manage 3–8 people. At its core, a hierarchical system is an “information routing protocol,” but it will significantly slow the flow of information and the speed of decision-making as the level of hierarchy increases. Block is trying to completely replace the function of human hierarchical coordination with AI, transforming the company from a “hierarchical organization” into a “company built as agents.” Value will shift from hierarchy to intelligence. Human roles will be pushed to the “edge,” responsible for confronting reality, intuition, and ethics, while AI will be responsible for coordination, alignment, and proactive decision-making. The article proposes using AI to build two key world models to replace middle management: Company world model: based on various decision records, code, documents, and more generated by remote work, enabling AI to continuously grasp the company’s internal operating state. Customer world model: based on real transaction data generated by Cash App, Square, and the like (Block believes money is the most honest signal), forming a deep understanding of customers’ true economic circumstances.