China Pacific Insurance's Zhao Yonggang: By 2026, we will continue to provide more comprehensive risk protection to better serve the real economy and social livelihood.

Beijing Business News (Reporter Hu Yongxin) On March 27, China Pacific Insurance held its 2025 performance briefing. Zhao Yonggang, President of China Pacific Insurance, stated that in 2026, the company will continue to focus on the goal of “one customer, one interface, integrated services,” promoting the evolution from business collaboration to customer collaboration, and even to strategic collaboration, to provide more comprehensive risk protection for serving the real economy and the well-being of society. There are three key areas of focus: first, to promote collaboration driven by strategy, providing customers with more comprehensive insurance protection and services. The company will adhere to advancing the insurance, investment, and service fronts simultaneously, integrating the specialized capabilities of various sectors within the group to offer integrated insurance protection that covers the entire industry chain and lifecycle, comprehensively enhancing customer experience and satisfaction. Second, to assist collaboration through digital transformation, empowering the improvement of collaborative efficiency with technology applications. In particular, it is essential to rely on an integrated intelligent middle platform for collaborative operations, using big data to uncover the characteristics and advantages of product services, providing customers with more considerate solutions. At the same time, through AI+ applications, continue to empower the growth of marketers and service specialists, enhancing the team’s comprehensive skills and improving service levels. Third, to strengthen collaboration through innovative mechanisms, embedding a culture of collaborative coexistence into the organization’s DNA. In particular, it is necessary to further improve the responsibility decomposition system that spans across the front, middle, and back offices, penetrating all levels, and establish a market-oriented profit-sharing mechanism to ensure that collaboration has sustainable motivation, and to promote the integration of collaborative culture into organizational operations, better leveraging the group’s comprehensive advantages.