Ping An China Guo Xiaotao: AI is not a multiple-choice question; it is a mandatory question.

(Source: Beijing Business Daily)

Beijing Business Daily News (Reporter Li Xiumei) On March 27, Ping An of China held its 2025 annual performance press conference. Ping An’s Co-CEO Guo Xiaotao stated that AI is a major trend in global technological development, and for Ping An Group, it has always been a leader in technology investment and innovation. A very important strategic direction in the group’s 2025 guiding principles is called “Technology Leadership.” For the company, AI is not an option; it is a necessity. Ping An has been continuously investing in AI and technology.

“This year, we have made a significant change, with over 700 million registered internet users across the group’s several subsidiaries’ apps. Previously, these apps did not integrate their customers, and customer experience and traffic were also not integrated. This year, we have made a significant upgrade to our technology platform called ‘Integrated Financial Services,’ which consolidates all the offline apps into one large entry point and one large platform, achieving integration of group traffic, entry points, customer service experience, and backend data. The actual business effects generated on the ‘Integrated Financial Services’ platform are also very evident. For example, when issuing credit cards, the cost of issuing credit cards within our own app matrix is over 50% lower compared to issuing credit cards in the public internet domain,” Guo Xiaotao exemplified.

“This series of technological investments brings cost savings and continuous improvement in customer experience, while also playing a very positive role in promoting our business development and growth. These are some of our thoughts and ideas regarding our overall technology investment and in the field of AI. In 2026, we will continue to uphold this direction,” Guo Xiaotao emphasized.

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