Industrial Bank Vice President Zhang Min: Must Maintain Long-term Commitment to Retail Systematic Development

On March 27, financial frontline news reported that Industrial Bank held its 2025 performance briefing today. Vice President Zhang Min stated that the establishment of a retail system must be adhered to in the long term.

Zhang Min introduced that in 2024, the bank will conduct pilot work in 13 key retail branches; in 2025, it will officially promote the comprehensive rollout of the retail system from points to areas, expanding from 13 pilot branches to 44 branches nationwide. At the same time, it will shift its business focus from operations to management, synchronously connecting traditional and digital sectors of the bank, and core promotion of retail wholesale construction will be systematically carried out in six main areas:

In terms of organizational structure, the retail middle office of each branch has basically taken shape, significantly enhancing the capability to support front office business;

In terms of team management, the retail operational management team will continue to be optimized, further clarifying job functions, and personnel productivity has achieved significant improvement;

In terms of customer management, the retail customer stratification and classification management will be continuously deepened, facilitating a smooth upward customer transfer mechanism. Both existing customer management and new customer growth have achieved good results;

In terms of collaborative mechanisms, the synergies of public-private linkage, parent-subsidiary linkage, domestic and overseas linkage, and dual card linkage are gradually emerging, with new breakthroughs in agency distribution, capital market business, and Hong Kong wind linkage business;

In terms of branch development, the integration of branch hall and office will be accelerated, and the standardized V3.0 construction of branches will be orderly implemented, initially realizing the transformation of branch functions from small operations centered on account transactions to large operations centered on customer services;

In terms of digital development, the digital operation system of the head office and branches will be run through, and projects for retail intelligent operation and intelligent decision-making will be promoted throughout the bank, speeding up the deployment of artificial intelligence applications and empowerment in the retail field.

Zhang Min stated that the subsequent construction of the retail system will continue to focus on quality improvement, promoting the transformation of retail business from scale expansion to value creation. Key tasks include enhancing the operational empowerment and management capabilities of the retail middle office, improving the total and sub-model driven by the four concentrations of retail loans and dual credit cards, strengthening data empowerment, and simultaneously promoting ISO10002 complaint management system international certification to align with international standards, thereby enhancing the overall service quality and management level of the bank.