Couple resting in a hotel window when staff opened the window, man claims 4,000 yuan: The main demand is for the hotel to issue a formal apology and provide reasonable compensation.

On March 23, Mr. Qian reported that on March 15, he and his partner were resting in their room at the Juzi Hotel (Nanjing South Station South Square Station Front Center Hotel) when hotel staff suddenly opened the room window from the outside without prior notice, infringing on their privacy.

On March 17, after coordination with relevant departments, Mr. Qian requested a written, stamped apology from the hotel and compensation of 4,000 yuan. However, the hotel refused to provide a written, stamped apology and insisted that he sign an agreement. “The agreement required me to waive my rights to complain, litigate, etc., which I did not accept.”

Mr. Qian told reporters that by March 18, the Juzi Hotel had changed its attitude and only agreed to refund one night’s room fee.

On the 24th, reporter from Jiupai News contacted Mr. Qian, who stated that his demand has always been for the hotel to issue a formal apology, stamp it, acknowledge management negligence, and provide reasonable compensation. He also does not accept the hotel’s requirement to “waive rights to complain, litigate, etc.” in the aforementioned agreement, but currently, the hotel has not provided him with a new proposal.

Mr. Xia, the hotel manager involved, told reporters that this incident was caused by maintenance staff not following standard repair procedures. He said that the employee was on his way to repair another guest room when he noticed an issue with the security chain on the window of Mr. Qian’s room, so he went to fix it and mistakenly opened the window without confirming whether there were guests in the room first.

Mr. Xia stated that after the incident, he has been actively communicating with the guests, apologized immediately, and discussed compensation matters. They are still negotiating with the guests about affixing a stamp to the apology letter. Regarding the report mentioning that the agreement required guests to waive their rights to complain, litigate, etc., he claimed that after signing the settlement agreement, the guests retain the right to continue complaining, suing, and voicing their concerns against the hotel.

Reporter: Feng Ying

Editor: October

Review: Ling Shan

[Source: @Jiupai News]

Statement: This article’s copyright belongs to the original author. If there are any errors in the source or if your legal rights have been infringed, please contact us via email, and we will address it promptly. Email address: jpbl@jp.jiupainews.com