Shenzhou Car Rental announces the launch of the "Six Major Service Commitments," with a current fleet size of nearly 200,000 vehicles.

Sina Tech News, March 17 — As temperatures rise, the demand for spring road trips and business travel reaches a new peak. Car rental is gradually becoming an important travel option for more and more users. In this context, Shenzhou Car Rental continues to improve service standards, focusing on safety, transparent pricing, driving experience, and after-sales service. They have built a comprehensive quality travel service system covering the entire rental process. Among these, the six core service commitments—“Safe Travel, Peace of Mind Rental, Damage Compensation, Off-site Return, Remote Delivery, Worry-Free Throughout”—are becoming key tools for Shenzhou Car Rental to enhance user trust.

“Safe Travel,” as the foundation of the service system, ensures each vehicle meets safety standards through comprehensive inspections before leaving the lot. If a sudden breakdown occurs during the trip, the platform provides timely rescue services and, if necessary, arranges for a vehicle of the same class to replace it, ensuring the user’s journey is unaffected.

Regarding costs, “Peace of Mind Rental” offers transparent fee breakdowns, clearly itemizing rental fees, service charges, and other costs so users can understand the total expenses before booking, avoiding hidden charges.

In terms of driving experience, vehicle condition is often the most direct impression for users. To address this key aspect, Shenzhou Car Rental introduces the “Damage Compensation” commitment: if users find the vehicle unclean upon pickup and it is verified, they can receive triple the cleaning fee as compensation. This制度 ensures consistent and reliable vehicle preparation standards.

Meanwhile, to meet the increasingly diverse travel needs, Shenzhou Car Rental continues to expand its service radius. The “Off-site Return” service breaks regional restrictions, supporting cross-city returns in over 360 cities nationwide. “Remote Delivery” offers door-to-door vehicle delivery and pickup, saving users time and effort.

Additionally, the “Worry-Free Throughout” service is supported by a 24-hour customer service system, enabling quick responses to any emergencies during the trip and ensuring timely resolution of various issues.

Currently, Shenzhou Car Rental’s fleet approaches 200,000 vehicles, with direct outlets covering major travel scenes such as airports, high-speed rail stations, and key commercial districts, forming a relatively complete offline service network.

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Editor: Song Yafang