Hab银消费金融第三季度投诉量同比增长近200%，大股东哈尔滨银行上半年净利润下降超过40%

Recently, the Heilongjiang Banking and Insurance Regulatory Bureau announced the consumer complaint situation for banking and insurance in the first three quarters of 2022. Data shows that during this period, the bureau and local city banking and insurance branches received a total of 2,639 consumer complaints, a 5.01% increase year-over-year. Among these, complaints against other banking financial institutions totaled 373, a 258.65% increase, accounting for 14.14% of all banking complaints.

According to the data, in the first, second, and third quarters of this year, Harbin Bank Consumer Finance (hereafter “Harbin Bank Consumer Finance”) received 96, 73, and 52 complaints respectively. Although the number decreased quarter-over-quarter, the total complaints for the first three quarters reached 221, a 198.65% increase from 74 complaints in the same period last year. Moreover, Blue Whale Finance found that, based on disclosures, the total complaints against Harbin Bank Consumer Finance last year were 163, a 340% increase year-over-year.

The official website states that Harbin Bank Consumer Finance was initiated and established by Harbin Bank as the main investor, making it the 19th licensed consumer finance company to open nationwide. The company officially commenced operations in April 2017. After strategic investment from Baidu’s subsidiary Du Xiaoman Financial in 2019, its registered capital increased to 1.5 billion RMB.

Tianyancha shows that Harbin Bank Consumer Finance currently has seven shareholders, with Harbin Bank Co., Ltd. as the largest, holding 53% of shares. Other shareholders include Du Xiaoman (Chongqing) Technology Co., Ltd., Shanghai Stafford Real Estate Co., Ltd., Suzhou Tongcheng Software Co., Ltd., Beijing Boxsheng Advantage Technology Development Co., Ltd., Heilongjiang Seg International Trade Co., Ltd., and Heilongjiang Xinda Auction Co., Ltd., holding 30%, 6.33%, 5%, 3.33%, 1.67%, and 0.67%, respectively.

Harbin Bank Consumer Finance has not published its 2022 performance data on its official website, but as the main initiator, Harbin Bank’s mid-year report disclosed relevant data for 2022.

As of June 30, 2022, Harbin Bank Consumer Finance’s total assets were 14.251 billion RMB, a 2.62% increase year-over-year. Its loan balance was 13.681 billion RMB, up 4.92% from the beginning of the year and 2.90% from the same period last year. The company has served over 32 million customers and issued more than 140 billion RMB in loans.

Notably, Tianyancha shows that the company has shareholders whose equity has been frozen. In September 2020 and April 2021, all shares of Harbin Bank Consumer Finance held by Heilongjiang Seg International Trade Co., Ltd. were frozen twice, with courts involved being the Harbin Intermediate Court and Harbin Court.

Additionally, Harbin Bank Consumer Finance was listed for the first time in the market supervision department’s abnormal operation list in the second half of this year, due to “failure to publish annual reports within the statutory deadline as required by the Interim Regulations on Enterprise Information Disclosure.” The listing date was July 1, and the decision was made by Heilongjiang Provincial Market Supervision Administration. Subsequently, the company announced that on July 12, it completed the annual report confirmation procedures in the National Enterprise Credit Information Publicity System and was removed from the “abnormal operation list,” indicating normal business operations.

Furthermore, data from the Black Cat Complaint Platform shows that Harbin Bank Consumer Finance has accumulated 294 complaints, mostly related to collection issues.

Besides Harbin Bank Consumer Finance, the performance of its largest shareholder, Harbin Bank, has also been underwhelming. Data indicates that in the first half of 2022, the bank’s operating income was 6.993 billion RMB, a 14% increase year-over-year, but net profit attributable to shareholders was 495 million RMB, down 41.89%. Regarding asset quality, as of mid-2022, the non-performing loan ratio was 2.95%, up 0.07 percentage points from the end of the previous year, with a loan loss reserve coverage ratio of 174.67%, an increase of 12.22 percentage points.

As of June 30, 2022, Harbin Bank’s total assets were 661.6549 billion RMB, with total customer loans and advances of 287.0476 billion RMB, and total customer deposits of 509.5103 billion RMB. The bank’s capital adequacy ratios declined across the board: core Tier 1 capital adequacy ratio was 8.87%, Tier 1 capital adequacy ratio was 10.84%, and the total capital adequacy ratio was 12%, each decreasing by approximately 0.41, 0.49, and 0.54 percentage points from the end of the previous year.

In terms of complaints, according to the Heilongjiang Banking and Insurance Regulatory Bureau, in the first three quarters of 2022, Harbin Bank received 242 complaints, a 22.84% increase year-over-year, ranking third among banks in consumer complaints.

The official website states that Harbin Bank (06138.HK) was established in February 1997, headquartered in Harbin, with 17 branches. On March 31, 2014, Harbin Bank was listed on the Main Board of the Hong Kong Stock Exchange, becoming China’s third city commercial bank to list in Hong Kong and the first in Northeast China.