China Life Insurance Company's life insurance during the 14th Five-Year Plan period has paid a total of 419.52 billion yuan in claims

2026-02-20 21:03:20

According to China Life Insurance Company, during the 14th Five-Year Plan period, the company has processed a total of 240 million claims, with a payout amount of 419.52 billion yuan, averaging about 230 million yuan per day. Statistics show that under the same scope, the number of claims increased from 37 million in 2021 to 62.24 million in 2025; the payout amount rose from 81.9 billion yuan in 2021 to 100.4 billion yuan in 2025, achieving significant growth in both areas.

To improve payout efficiency, China Life Insurance launched an electronic invoice claim model, increasing from 5.08 million claims and 5.3 billion yuan in 2023 to 9.69 million claims and 9.75 billion yuan in 2025; the “Direct Claim Payment” service expanded from over 6 million users in 2021 to 8.17 million in 2025; the “Critical Illness One-Day Payout” service increased from 7.4 billion yuan in claims in 2021 to 10.6 billion yuan in 2025, continuously enhancing claim quality and efficiency. (Xinhua News Agency)

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