Ledger Users Affected by Third-Party Payment Platform Breach: Assets Remain Secure

Ledger, the Paris-based cryptocurrency wallet manufacturer, has disclosed a data breach impacting its e-commerce partner Global-e. However, the company emphasizes that user crypto assets and security credentials remain fully protected.

What Happened in the Breach

The unauthorized access targeted Global-e’s order data systems, which processes transactions for Ledger.com. Global-e, an Israeli e-commerce and payment platform trading on Nasdaq (ticker: GLBE), serves as the merchant of record for Ledger’s online store. Some customer purchase information associated with Ledger orders was compromised during this incident.

Your Crypto Assets Are Safe

Despite the breach affecting order data, Ledger stressed that the core security of its products remains intact. Because Ledger wallets operate on a self-custodial model, Global-e has no access to critical user information including:

• 24-word recovery phrases
• Cryptocurrency balances or holdings
• Private keys or security data
• Payment card information

This architectural separation means the breach could not expose users’ actual digital assets or compromise wallet functionality.

Company Response and Investigation

Ledger has retained independent forensic experts to thoroughly investigate the incident. The company has notified affected customers and is working to determine the full scope of compromised data.

This marks another security concern linked to Ledger’s ecosystem. In December 2023, the company disclosed unauthorized access to its Ledger Connect Kit, where malicious code exploited a phishing vulnerability targeting an employee. That incident prompted warnings for users to temporarily halt interactions with decentralized applications.

About Ledger’s Scale

With 12 years of operation and over 7.5 million hardware wallets sold globally, Ledger estimates its devices secure approximately 20% of the world’s cryptocurrency assets. The company operates both hardware solutions (Stax and Nano wallets) and software wallet products serving millions of users worldwide.