CACES Announces Its 10th Global Edition in Malaysia on 9 April 2026

Conversational AI & Customer Experience Summit (CACES) will host its 10th global edition in Kuala Lumpur, reinforcing Malaysia’s position as a regional hub for AI and digital transformation.

The one-day, in-person summit will gather senior CX leaders, AI practitioners, and enterprise decision-makers to discuss practical use cases across Conversational AI, GenAI, LLM adoption, ethical AI, and AI-driven customer experience.

Known for its high editorial standards and executive-level networking, CACES Asia 2026 aims to help organizations translate AI strategy into measurable business outcomes across the Asia-Pacific region.

CACES Asia 2026 marks the 10th global edition of the Conversational AI & Customer Experience Summit, bringing global AI and CX leaders to Kuala Lumpur on 9 April 2026 to explore real-world applications of conversational AI, GenAI, and intelligent automation.

Conversational AI & Customer Experience Summit (CACES) will have its first Asia edition of 2026 in Malaysia, marking a major global milestone as the 10th Global Edition of CACES. This one-day summit will take place on 9th April 2026 in Kuala Lumpur.

This will be the second time CACES is being hosted in Malaysia, reinforcing the country’s growing prominence as a regional hub for artificial intelligence, digital transformation, and future-ready customer experience innovation.

CACES Asia 2026 will convene senior CX leaders, AI practitioners, enterprise decision-makers, and technology innovators for a full day of expert-led keynotes, industry case studies, and future-focused panel discussions. The summit will spotlight real-world use cases and strategic insights across Conversational AI, GenAI, intelligent automation, LLM adoption, ethical AI, and AI-driven customer experience transformation.

Renowned for its strong editorial quality, high-profile speakers, and executive-level networking, CACES continues to serve as a global platform that enables organizations to translate AI vision into measurable business outcomes.

With its 10th global edition, CACES Asia 2026 is set to become one of the most significant conversational AI and customer experience events in the Asia-Pacific region in 2026.

Event Details

● Event Name: Conversational AI & Customer Experience Summit (CACES) Asia 2026

● Edition: 10th Global Edition

● Date: 9th April 2026

● Format: One-Day In-Person Conference

● Location: Kuala Lumpur, Malaysia

● Website:

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