User's account was locked due to bank risk control triggered by transfer note "Dogecoin"

A few months ago, Ms. Yu and her husband transferred 250 yuan in pocket money via China Construction Bank accounts, with the note "This week's Dogecoin" during the transfer. Subsequently, both accounts were identified by the bank system as triggering "virtual currency regulation" and were set to a frozen status of "no receipt, no payment."

After the incident, Ms. Yu and her husband received separate calls from the bank, being asked about their relationship and the meaning of the note. To lift the account restrictions, they followed the guidance of a Dalian branch of China Construction Bank, submitting several months of bank statements and handwritten commitments to prove the transactions' innocence. However, they were told that bank statements alone might not be sufficient to prove the account was unrelated to virtual currency, and the account might not be unblocked, only canceled.

In response to public questions, the official customer service hotline of China Construction Bank stated that if the system detects high risk in an account, it may indeed set it to "no receipt, no payment," but the specific criteria need to be consulted with the account-opening branch.

The staff at the involved branch directly pointed out that if the transfer note involves sensitive words like "Dogecoin," the bank will regulate the account according to regulations. Customers need to provide materials themselves to prove that the note is unrelated to virtual currency, but this is often difficult in practice.

Fortunately, after media reports, the situation seems to have taken a turn. The account-opening staff proposed a new solution, stating that submitting a marriage certificate of both parties could apply for the account restriction to be lifted. Currently, Ms. Yu and her husband are applying for unblocking according to the latest guidelines, and the final outcome of the event remains to be seen.

In summary, this incident also vividly reflects the current financial institutions' risk control models, which may carry the risk of "misjudgment" when strictly enforcing anti-money laundering, anti-fraud, and compliance requirements.

Banks have a duty to prevent risks and take control measures on suspicious transactions, which is understandable. However, vague note information can lead to complete account freeze, with complex and inconsistent unblocking procedures, causing significant inconvenience to users' normal financial lives.

In the future, how to reduce this "misjudgment" risk and how to find a balance between effective risk prevention and ensuring users' right to normal account use has become a topic worth in-depth consideration for the banking industry.

#银行风控 #Account lock