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Can_tGetAGoodName

Can someone from customer service or someone who knows more explain? It’s been a month since I redeemed, but it still hasn’t reached the spot. This is infuriating.

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Youyi
· 2h ago
Hello, we suggest you try reducing the redemption amount and perform the redemption in batches. If you still cannot complete the redemption after a long period, you can contact our online customer service (app homepage - top left avatar - pop-up page click the top right customer service icon - contact customer service - "Can't find an answer, click here" - enter "manual" in the input box below - reply with "Transfer to human" and select the relevant issue) and provide screenshots of the related problems to help us further verify and assist you.
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