AI customer service needs to be fast; on-chain settlements are an order of magnitude faster than traditional banks, that logic makes sense.

Netomi founder Puneet Mehta states that by 2030, the customer experience industry will reach $5 trillion, driven by demand for stablecoins and blockchain payment infrastructure rather than capital from the crypto sector; the company's annual expenditure on customer experience-related knowledge work is about $500 billion. As AI expands from customer service to sales and other areas, market opportunities are expected to grow tenfold. He believes AI and crypto are complementary, with AI agents requiring faster financial infrastructure, which could become a driving force for stablecoin adoption.