During the digital collectible purchase event, some users encountered frustrating situations. Despite completing all the preparations within the specified time, including system checks, they still faced obstacles with facial recognition verification at the last moment, resulting in missing out on several precious digital collectibles.

This situation is particularly unfair to single device users. They strictly adhere to the platform rules and do not engage in violations such as using multiple accounts or switching networks, yet they find it difficult to successfully purchase collectibles. In contrast, some users who may be using multiple devices seem to have an easier time obtaining collectibles, and this disparity leaves rule-abiding users feeling frustrated.

The platform's facial recognition mechanism was originally designed to ensure fairness and prevent malicious purchases, but in practice, it may have produced unintended negative effects. This not only dampens the enthusiasm of ordinary users but may also affect the platform's credibility.

For digital collectible platforms, finding a balance between ensuring system security and user experience has become an urgent issue that needs to be addressed. Perhaps the platform needs to reassess its verification mechanisms or provide fairer participation opportunities for single-device users. After all, true digital collectible enthusiasts are often those focused and rule-abiding users.