Technology company Intercom will abandon ChatGPT and instead use Anthropic's Claude to handle customer service chats

2024-10-10 05:18:17

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Odaily Planet Daily News: Irish tech company Intercom has parted ways with ChatGPT and chosen to collaborate with Anthropic, a competitor of OpenAI, to lead its rise in the AI-driven customer service field. Intercom co-founder and Chief Strategy Officer Des Traynor said that since integrating generative artificial intelligence into customer service queries, his company has doubled the support volume while keeping the staff size unchanged. Intercom CEO Eoghan McCabe announced in May that the company will invest an additional $100 million in artificial intelligence capabilities and add 75 new jobs, with a focus on expanding the machine learning department. Part of this investment includes collaboration with Claude from Anthropic to support its AI-driven Fin 2 customer service robot, instead of OpenAI's Chat GPT, which supported the original Fin. (Fortune)

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