#GateAugustTransparencyReport Gate August Transparency Report

As we move through the third quarter of 2026, transparency remains the foundation of trust between any digital platform and its user community. This August Transparency Report is published to provide a clear, factual overview of our platform operations, user safety efforts, compliance activities, and product updates for the month of August 2026. Our goal is to share what we have observed, what actions we have taken, and what we are prioritizing next, without ambiguity.

The month of August was marked by continued global growth, increased regulatory engagement across multiple jurisdictions, and heightened user expectations around safety and reliability. Across our ecosystem we processed billions of interactions daily, spanning trading activity, content engagement, customer support requests, and security monitoring. This report consolidates data from our Trust and Safety team, Legal and Compliance division, Product and Engineering groups, and Customer Support operations to give a complete picture.

Platform Activity and Growth

In August 2026 our monthly active users increased by 6.4 percent compared to July, bringing total active accounts to a new high for the year. The growth was driven primarily by users in Asia Pacific, the Middle East, and Eastern Europe. Trading volumes remained stable despite market volatility, with spot trading accounting for 58 percent of total volume and derivatives making up the remaining 42 percent. We observed particular strength in asset pairs involving stablecoins and major layer one tokens, as users continued to seek liquidity and price stability during periods of macroeconomic uncertainty.

New user registrations in August reached 3.1 million, with 71 percent completing full identity verification within 48 hours of sign up. Our onboarding flow improvements introduced in Q2 have reduced drop off rates by 19 percent. Average daily logins per user also increased, indicating stronger engagement and retention. The mobile application remained the dominant access point, representing 83 percent of all sessions, while web and API traffic continued to grow among professional traders and institutional clients.

Security and Asset Protection

Security is non negotiable. During August our security infrastructure blocked 14.7 million unauthorized access attempts. This represents a 9 percent decrease from July, which we attribute to continued improvements in anomaly detection and device fingerprinting. No user funds were impacted by external security incidents during the month.

We completed 2 scheduled security audits in August, one focused on wallet infrastructure and one on API endpoints. Both audits were conducted by independent third party firms and resulted in 11 low to medium risk findings, all of which have been remediated or are scheduled for remediation in September. Our cold wallet storage ratio remained above 95 percent, and all hot wallet balances were fully backed 1 to 1 with on chain reserves.

In response to evolving phishing tactics, we rolled out additional in app warnings for users interacting with external domains and updated our email authentication protocols to align with the latest industry standards. User education campaigns reached 8.2 million accounts through in app banners and email notifications, focusing on recognizing social engineering and protecting account credentials.

Trust and Safety

Our Trust and Safety team reviewed 4.3 million pieces of user generated content in August. Of those, 128,400 items were actioned for violating community standards. The primary categories were fraud and impersonation at 34 percent, spam and misleading promotions at 29 percent, and prohibited trading behavior at 22 percent. The remaining 15 percent included harassment, hate speech, and other policy violations.

Account level enforcement actions included 67,900 temporary restrictions and 18,200 permanent account closures. We also proactively removed 4,100 suspected bot networks before they could engage with the broader community. Average response time for high priority safety tickets was 2 hours and 14 minutes, an improvement of 11 minutes from July.

We expanded our cooperation with law enforcement agencies in 9 countries during August, responding to 412 valid legal requests. All requests were processed in accordance with local law and our published law enforcement guidelines. We continue to publish aggregate data on these requests quarterly to maintain accountability.

Compliance and Regulatory Engagement

August was an active month for regulatory dialogue. We held formal meetings with regulators in Singapore, the United Arab Emirates, Turkey, and Brazil to discuss licensing requirements, market conduct standards, and user protection frameworks. In the European Union, we advanced our preparations for the full implementation of MiCA by submitting additional documentation related to asset listing procedures and risk disclosures.

We obtained one new operating license in August and renewed two existing licenses in jurisdictions where annual renewal is required. Our compliance team also conducted 1,640 internal audits across business units to ensure adherence to anti money laundering policies, know your customer procedures, and sanctions screening protocols.

Sanctions screening accuracy remained above 99.9 percent. We blocked 3,870 transactions that matched restricted entity lists and filed 214 suspicious activity reports with relevant financial intelligence units. Our commitment is to operate only in markets where we can meet regulatory obligations and provide clear protections for users.

Product and Engineering Updates

Product development in August focused on performance, transparency tools, and user control. We released version 4.9.2 of the mobile app, which reduced average load times by 18 percent and introduced a redesigned portfolio dashboard. The dashboard now provides clearer breakdowns of asset allocation, realized and unrealized P and L, and fee history.

For traders, we launched advanced order type presets and improved the liquidation engine to reduce slippage during periods of high volatility. The API rate limits were adjusted to support institutional clients with higher throughput needs, and we published updated documentation to reflect these changes.

On the transparency side, we introduced a new Proof of Reserves verification page that updates every 6 hours. Users can now independently verify that customer assets are fully backed. We also expanded our transaction monitoring dashboard to include more granular data on deposit and withdrawal processing times. Average deposit confirmation time in August was 11 minutes and average withdrawal processing time was 23 minutes.

Customer Support

Our support organization handled 1.1 million user inquiries in August. The top three categories were account access at 31 percent, deposit and withdrawal questions at 27 percent, and trading and fee inquiries at 24 percent. The remaining 18 percent covered product usage, verification, and general information.

We maintained an average first response time of 4 minutes and 38 seconds across live chat and email channels. Customer satisfaction scores averaged 4.6 out of 5. To address recurring questions, we published 23 new help center articles and updated 41 existing ones based on user feedback. We also expanded support coverage to include two additional languages, bringing total supported languages to 28.

A priority in August was reducing resolution time for complex cases. We implemented a new case routing system that decreased average resolution time for tier 2 issues by 16 percent. Training programs for support agents were updated to include the latest product features and common fraud scenarios.

Risk Management and Market Integrity

Market integrity remains central to our operations. In August our surveillance systems flagged 9,400 trading accounts for unusual activity. After review, 1,120 accounts received warnings, 430 accounts had trading restrictions applied, and 87 accounts were suspended pending further investigation. These actions were taken to address practices such as wash trading, spoofing, and coordinated price manipulation.

We also monitored listing performance closely. Three new assets were listed in August following our due diligence process, which includes technical review, legal assessment, and community demand analysis. Two assets were delisted due to prolonged inactivity and failure to meet ongoing compliance requirements. All listing and delisting decisions were communicated to users at least 7 days in advance.

Financial Transparency

We continue to operate with a conservative treasury and risk management approach. Operating expenses for August were in line with budget. Revenue was primarily derived from trading fees, with additional contributions from institutional services and premium product offerings. We did not engage in proprietary trading of user assets and we do not use customer deposits for lending outside of clearly disclosed and user opted in products.

User asset balances grew by 5.8 percent month over month. All balances remain fully backed and segregated in accordance with our internal policies and regulatory requirements. The next independent Proof of Reserves attestation is scheduled for the second week of September and will cover all supported assets.

Community and Education

Education and communication are key to building a resilient user base. In August we hosted 14 webinars covering topics from risk management to new product features. Total attendance exceeded 92,000. We published 8 research reports analyzing market trends and on chain data, and our blog reached 3.4 million unique readers.

We also ran a community feedback program that collected 47,000 responses on proposed product changes. The top requests were for more transparent fee structures, faster withdrawal processing, and additional educational content. These inputs are being incorporated into our Q4 product roadmap.

Looking Ahead to September

Based on August data and user feedback, our priorities for September are clear. First, we will complete the remaining security audit remediations and begin penetration testing on new infrastructure. Second, we will roll out further improvements to the verification process to reduce friction while maintaining compliance standards. Third, we will expand transparency tools to include historical Proof of Reserves data and more detailed fee analytics.

We will also continue regulatory engagement in key markets and prepare for upcoming policy changes in the EU and Asia Pacific. Our Trust and Safety team will focus on emerging fraud patterns related to AI generated content and deepfakes, and we will update detection models accordingly.

Closing

August 2026 reinforced the importance of clear communication and consistent execution. Growth brings responsibility, and we take that responsibility seriously. Every metric in this report reflects work done by our teams and feedback provided by our users. We are committed to maintaining high standards for security, compliance, and user experience.

Thank you to our community for your continued trust. We will publish the September Transparency Report in the first week of October with updated data and progress on the initiatives outlined above. If you have questions about any section of this report, please reach out through official support channels and we will respond directly.

This report is issued by the Gate team on September 11, 2026 and reflects activity for the period of August 1 to August 31, 2026.