[//]:content-type-MARKDOWN-DONOT-DELETE ## How to Bind Authenticator (Web Version) 1. The security authenticator supports both **Google Authenticator** and **Gate Authenticator**. Using Gate Authenticator as an example, you can go to the download page on the desktop to obtain the Gate Authenticator download method. If you are using a mobile phone, please scan the QR code below to download. After installation, you can start the binding process. **Note:**Users can directly search for**Gate Authenticator/Google Authenticator**in the App Store or Google Play to download. **Please scan to download Gate Authenticator:** - **Apple (iOS):** iOS Download

- **Google Play Store:** Google Play Download

- **Android (APK):** Android APK Download

2. There are two ways to add an account: **① Click [Scan] to scan the QR code displayed on the Gate page directly.** **② Enter Provided Key to manually add your account name and input the key.**

**Tip:** The QR code and key can be viewed by tapping **[Avatar] - [Security] - [Google Authenticator] - [Enable Now]**, as shown below:

3. After adding successfully, an **8-digit code** and the account name will be displayed. The 8-digit code is a one-time verification code.

4. As shown below, enter the **Google/Gate verification code** and other required information, then click **[Enable Verification]** to complete the binding.

--- ## How to Bind Authenticator (App Version) 1. The security authenticator supports both **Google Authenticator** and **Gate Authenticator**. You can scan the QR code on your phone to download, or directly click this link to download: iOS Version / Android Version. After installation, open the app (using Gate Authenticator as an example). **Note:**Users can directly search for**Gate Authenticator/Google Authenticator**in the App Store or Google Play to download. 2. Enter your **Account Name** and **Key**, then tap **[Add Account]** to proceed.

**Tip:** You can obtain the key in the Gate App by tapping **[Profile] - [Security] - [Google Authenticator]** and then tapping **[Copy Key]**.

3. After adding successfully, an **8-digit code** and the **account name** will be displayed. The 8-digit code is a one-time verification code.

4. Open the Gate App again, tap **[Profile] - [Security] - [Google Authenticator]**, as shown below. Enter the **Google/Gate verification code**, then tap **[Enable Google Authenticator]** to complete the binding.

--- ## How to Unbind Authenticator ### There are two unbinding scenarios: **1. If you can still receive Google/Gate verification codes:** You can log in to the web or app version and unbind it yourself via **[Security Settings]** or **[Security Center]**. **2. If you cannot enter verification codes (e.g., due to phone loss or app deletion):** You can apply for unbinding using either of the following methods: (1) Open the Security Reset Form, fill in the requested information, and submit your request. You will receive a reply within **1–3 business days**. (2) Submit a support ticket or send an email to **support@gate.com** explaining your situation and providing the following details: - Gate account username and **User ID (UID)** - Registered email address - Full name and registered city - Traded currencies - Linked phone number - A **selfie holding your ID card and a handwritten note** containing your Gate account name, the current date, and a short statement describing your request --- **Notes:** 1. The authenticator is used for login, withdrawals, password changes, and other security operations. If you frequently fail to receive SMS codes, it is recommended to enable the authenticator. 2. If the Google/Gate verification code is repeatedly shown as incorrect, please check and synchronize your phone’s time settings.

How to Bind, Unbind an Authenticator