Guidelines for Reporting Stolen or Illicit Virtual Assets Entering Gate
I. Important Notice By submitting a report to Gate, the reporting party (whether a victim or an informant, including whistleblowers) represents that all information provided is true, accurate, and complete to the best of their knowledge. Gate maintains a zero-tolerance policy against false accusations, fabricated evidence, or malicious reporting. Any person submitting false or misleading information may be held liable for resulting damages, losses, or costs.
Individuals seeking case-specific assistance, account action, or remedial measures may be required to complete identity verification (KYC). Personal information collected may be used for internal assessment, compliance, fraud prevention, and other lawful purposes, subject to applicable laws. Gate may also accept reports from informants or whistleblowers who are not verified users; however, such reports must contain sufficient detail and supporting evidence to enable assessment, and Gate reserves full discretion in determining whether any action is taken.
II. Scope of Reporting
1. Eligible Reporting Parties
Reports may be submitted by direct victims of the conduct described below. Gate may also, at its discretion, accept and review reports from third parties who are not direct victims but possess credible information regarding potentially illicit funds entering the platform.
2. Eligible Subject Matter
Reports may be submitted where virtual assets are believed to have been stolen (including through hacking or unauthorized access), obtained through fraudulent or unlawful activities, or involved in disputes arising from off-platform transactions such as OTC or private arrangements.
To facilitate review, the reporting party should provide, where available, supporting materials such as transaction records, screenshots, asset types and amounts, transaction IDs (TxIDs), wallet addresses, and a documented tracing of the flow of funds to the extent reasonably practicable, together with a clear description of the case. Reports lacking sufficient detail may not be actionable.
III. Review and Platform Measures
Gate will conduct a preliminary assessment based on the information provided. Where there are reasonable grounds for suspicion, Gate may, at its sole discretion, implement appropriate risk control measures, including account restrictions, enhanced monitoring, or further internal review.
Submission of a report does not guarantee that any action will be taken or maintained for any specific duration. Gate may request additional information where necessary, and the availability of the relevant assets on the platform is not guaranteed.
IV. Engagement with Law Enforcement
Reporting parties are strongly encouraged to notify and cooperate with competent law enforcement authorities. Where available, official documentation (such as a police report or case reference number) may be provided to support the assessment.
In the absence of valid legal process (such as a court order, subpoena, or warrant), any measures taken by Gate are based on internal risk considerations and may be modified or lifted at any time. Gate shall not be liable for any consequences arising from such actions.
V. Requests from Law Enforcement Authorities
Law enforcement agencies seeking assistance should refer to Gate's Law Enforcement Request Guidelines at gate.com/legal/law-enforcement for detailed submission requirements. Regulatory or enforcement related enquiries may be directed to regulatory@gate.com .
VI. Confidentiality
In connection with any internal review or cooperation with competent authorities, Gate may be subject to legal, regulatory, or confidentiality obligations. Accordingly, Gate will not disclose investigation details or account information to reporting parties, and any updates should be obtained directly from the relevant authorities.
Personal information and documentation submitted as part of a report will be processed in accordance with applicable laws and Gate’s privacy obligations.
VII. Disclaimer and Limitation of Liability
These Guidelines are provided for informational purposes only and do not constitute legal, financial, or investment advice, nor do they create any obligation on the part of Gate to take action in response to a report. Reporting parties remain responsible for pursuing any legal remedies available to them.
To the fullest extent permitted by law, Gate shall not be liable for any direct, indirect, incidental, consequential, or other losses arising from any action taken or not taken in connection with a report, including the freezing, refusal to freeze, or unfreezing of any account, or the availability of any assets. Gate reserves all rights and legal remedies.
VIII. Amendments
Gate reserves the right to amend, update, or revise these Guidelines at any time without prior notice.
Disclaimer
The content provided herein is for reference and educational purposes only and does not constitute any financial, investment, trading, or legal advice, nor does it constitute an offer or solicitation to buy or sell any digital assets. Gate makes no express or implied representations or warranties regarding the accuracy, completeness, or timeliness of the information contained herein. Product features, interfaces, rules, and fee structures may be updated or adjusted at any time. Please refer to the latest announcements and the actual information displayed on the Gate platform for the most accurate details.
Digital asset investments involve significant risk, and prices may fluctuate substantially. You may lose the entire amount of your investment. Please make decisions cautiously based on your own financial situation and risk tolerance after fully understanding the associated risks. If necessary, you are advised to consult an independent professional financial or legal advisor.
For more information about potential risks, please refer to Gate's Risk Disclosure and User Agreement.
