Best Buy wants to be at the forefront of agentic AI discovery

Best Buy aims to lead in agentic AI discovery, focusing on making its online presence “agentic friendly” and collaborating with major AI companies like Google and OpenAI. While pursuing AI integration in its digital and customer support services, the company also emphasizes strengthening its in-store experience and human-powered Geek Squad. This strategic pivot comes as Best Buy faces declining comparable store sales, highlighting a need for innovation to drive future growth and customer loyalty amidst evolving e-commerce landscapes.