Báo Nhân dân chỉ trích một địa phương biến việc phục vụ nhân dân thành "trò chơi số": dữ liệu đẹp đẽ hơn, nhưng mức độ hài lòng của người dân lại giảm xuống

“Last year, 30k public complaints were concluded, and almost every case was handled—however, the rate of repeat complaints increased year-on-year.” The observation from a staff member of a便民热线 (public-service hotline) in a part of western China is quite thought-provoking.

The completion rate is nearly 100%, but the rate of repeat complaints is rising, exposing problems with the quality of handling: either within the system they mark “resolved” or “transferred,” but without actually solving the issue; or they treat the symptoms without the root cause, like pressing down a gourd only for the gourd to float back up……

Worse still, in some places, they do “face-projects” in pursuit of “good-looking data,” reflecting a wrong view of political achievement that treats “numbers” as “political performance” and replaces “effectiveness” with “data.” The consequence is that there is a gap between people’s actual feelings and the statistical data: the data look better, but people’s satisfaction drops.

It should be seen that the phenomenon of focusing only on data and ignoring real effectiveness is not an isolated case. In recent years, among the typical problems at the grassroots level identified and publicized in the central authorities’ campaigns to rectify formalism and reduce burdens, some places spend money to buy a good name and strive to advance on various rankings such as “Top 100 Counties” and “Top 1,000 Towns”; others build a large number of farmers’ reading rooms, but emphasize rebuilding rather than management, so actual utilization keeps falling…… Data that should objectively reflect the real situation, once it is “watered down” or “beautified,” will “change color and lose its flavor.” It no longer serves as a “barometer” of economic and social development, but becomes a “cloak to cover shame” and a “stage for showmanship” for some people. This not only misleads decision-making and wastes resources, but also damages the credibility of the Party and the government.

To work and seek development, we must not fall into a “numbers game.” Not long ago, a news story drew widespread attention: in a certain city, its 2025 gross regional product is only “a step away” from surpassing 1 trillion, and facing this outcome, the local responsible officials said “seek truth from facts and let events follow their natural course,” and “don’t get fixated on numbers or be burdened by them; develop in a down-to-earth way.” This response demonstrates full respect for the laws of economic growth and a clear-headed, pragmatic work style.

Real political achievements are never built by piling up numbers; they are achieved through hard work and striving. False numbers cannot conceal people’s genuine, firsthand feelings. What kind of political achievement it is is embodied in every brick and tile of the renovation of aging residential compounds, in the solid results of comprehensive rural revitalization, and in the process of resolving urgent and pressing issues for people such as jobs, education, and healthcare. These achievements that ordinary people can see and feel are more real and more weighty than numbers.

We must also see that something that should be done for the people has instead become a “numbers game.” One important reason is that the evaluation and assessment system has problems. In some higher-level units, the view of political performance is偏差, and they set targets that are detached from reality; at the grassroots level, with “policies from above and countermeasures from below,” formalism is used to respond to bureaucratism, ultimately wasting the cause, harming people’s wellbeing, and losing the hearts of the people.

To get out of the “numbers game” and eliminate short-sighted behavior, the root lies in clarifying who political performance is meant to be built for. When cadres truly put their efforts into solving development difficulties, improving people’s wellbeing, and enhancing governance effectiveness, doing more practical work that lays foundations, benefits the long term, and serves the people; when assessments go more to the现场 to see, see more具体 things, and listen more to what people say—so that those who really do and work hard are recognized, and those who fabricate and put on shows have no room to maneuver, then the “numbers game” will have no place to hide.

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