1. How to view blockchain info?
- Go to Recent Deposits to access the deposit page. Scroll down to locate the transaction order and its corresponding TXID (transaction hash/id). Click on the TXID to jump to the blockchain explorer and view that transaction.
- If the transaction hash isn’t displayed in “Recent Deposits” yet, you can copy the hash from the sending platform and paste it into the corresponding blockchain explorer to check the transaction status.
Example - Checking GT deposit info on Ethereum blockchain:
1.1 Log in to your Gate account, click “Trade” in the navigation bar, then select “Spot Trading”. In the search bar, enter the chain corresponding to the token you want to query, or click the full token name below to enter the Coin Info Center.
On the coin intro page, click “Explorer”.
1.2 On the explorer page, copy and paste the hash (Transaction ID/TXID) into the search bar to view transaction details.
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1.3 On the transaction details page, you can view full block info. The “Contract” field displays the contract address.
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1.4 Alternatively, on the “Onchain Deposit” page, after selecting the coin and chain, scroll to the bottom of the “Address” field to view a masked version of the “Contract Address”.
2. What to do if my deposit hasn’t arrived?
If your crypto deposit from another platform or wallet hasn’t arrived in your Gate account, here are the most common reasons:
2.1 Deposit Delayed due to Insufficient Block Confirmations
Gate has different blockchain confirmation requirements for deposits of different coins before they are credited. You can find the confirmation requirement at the bottom of the Deposit page. Compare it to the current confirmations shown on the blockchain. If the required count hasn’t been met, please wait patiently for the blockchain to confirm the transaction automatically. This process is handled by the system, manual intervention is not possible.
Note: You can check confirmations via a blockchain explorer, or subtract the block height of the hash from the latest block height (as shown in the figure below).
2.2 Missing or Wrong Tag/Memo
For coins like XRP, EOS, etc., a Tag or Memo is required along with the deposit address. Missing it will cause a failed credit. If you forgot to enter the Tag or Memo, submit a Ticket and provide: your Gate UID, the correct Tag/Memo, the hash (TXID) in text format, a screenshot of the transfer from the sending platform. Once verified, our team will manually credit the token.
2.3 Deposit Made to a Temporarily Suspended Coin
If the coin’s deposit service is suspended, any incoming transfers will not be processed. Please wait patiently until this function resumes; You can click “Set Reminder” on the Deposit page of that coin. We will notify you once it is back online.
2.4 Wrong Coin/Address/Chain
If you’ve deposited the wrong coin/ address/blockchain, follow these steps to resolve the issue:
- First, check if the deposit address belongs to Gate platform. Then visit the “Token Recovery” page to see if the chain you used is supported. If yes, you can “ Apply for Recovery “.
- If “Token Recovery” doesn’t support that chain, please submit a Ticket for records. If a solution becomes available, our Customer Support team will contact you through the ticket.
- If the address is not a Gate address, you will need to contact the recipient directly to resolve it.
Note:
① A 20 USDT handling fee applies for each token recovery. Please ensure sufficient balance in your Spot account. (For more detailed steps, refer to: How to Submit a Retrieval Application )
② Not all wrong deposits are recoverable using this feature. The following cases are non-recoverable, including but not limited to: deposit of tokens not supported by Gate; deposits via unsupported chains; use of blockchains not supported in the token recovery feature; deposits of inscriptions; or NFTs deposited to Gate crypto addresses.
③ Always check the status of the token recovery. If the recovery fails, you can check the reason in “Application Records” and contact Customer Support to confirm whether the deposit is still recoverable.
