How to Submit a Ticket (Web Version):
You can either Create Ticket directly or log in to your Gate account on the web, click your profile icon in the top-right corner, and click “My Tickets” to access the ticket creation page.
On the “Create Ticket” page, select the specific issue type and fill out the required details as prompted. Once everything is confirmed, click “Submit a Ticket” to proceed.
After submission, you can view your tickets on your “Tickets List”. To find specific tickets by status or date, use the tab filters, time filter, or the search icon. You can also view all tickets under “All”. If an issue has been resolved, you can click the toggle button in the action column to close the ticket.
Click on a specific ticket to view the full response from the support team. If your issue is still unresolved, you can continue sending messages in the same ticket. If resolved, click “Close Ticket” in the top-right corner. If there’s been no response for a while, you can also click “Hurry Up” to remind the support team.
How to Submit a Ticket (App Version):
Open the Gate app and log in to your account. Tap the profile icon in the top-left corner, then tap the “Support” icon in the top-right corner.
Once on the Support page, tap “My Tickets” > “Create Ticket.” Select your issue type, fill in the required information as prompted, and click “Submit a ticket” to send your ticket.
Once submitted, you can track the ticket status under the “My Tickets” list. Use status filters, date filters, or the search bar to find specific tickets. Unanswered tickets can be found in “Pending”, while tickets that have been responded to but are waiting for your reply will appear under “Open”. All tickets can also be viewed under “All”.
If the issue remains unresolved, feel free to submit additional information within the same ticket. Once resolved, you can tap “Close Ticket” at the bottom of the page.
