Since the outbreak of the coronavirus, Gate has been trying to contact facemask and other medical preventive equipment suppliers in order to provide as much help as we can. Many users are having trouble purchasing surgical facemasks. We tried to purchase facemasks and deliver them to our users, even though the process was rather difficult due to the custom and traffic control, and the lack of suppliers. With our effort, we managed to purchase 20,000 surgical facemasks on February 12th with a high price. The facemasks have been sent out on February 14th and there were 2,000 packages in total.
Some of the users have already received the facemasks. Due to traffic controls users might not be able to receive the packages as soon as is desirable. Please pay attention to the phone calls or messages from the courier services regarding packages from Zhangqiu, Jinan City, Shandong Province. Thank you for your understanding.
In the meantime, we sincerely appreciate all the thank you notes from our users sent through the customer service tickets.
One of the notes says: I have tried purchasing facemasks in several pharmacies and there was no any luck. It was very heartwarming to receive the facemask package from you! Thank you Gate! We wish the staff of Gate good fortune and health!
Many users also expressed their thanks via Weibo and WeChat.


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