Overview
Q: What methods are supported for buying and selling crypto using Indonesian Rupiah (IDR)?
A: QRIS and bank transfer are supported for buying crypto; IDR from selling crypto will be received via bank transfer. The actual available methods shall be subject to the display on the order page.
Buy crypto — QRIS
Q: What is QRIS and how do I pay with QRIS?
A: QRIS is a universal QR code payment method widely used in Indonesia. After selecting QRIS, scan the QR code on the page with your bank or e-wallet App that has activated this service, and follow the instructions to complete the payment.
Q: How long will it take for the funds to arrive after payment?
A: After successful payment, the order will usually be updated with completed crediting within a short time. In case of network or bank processing delays, the arrival time may be slightly postponed, subject to the status on the order page.
Q: What should I do if the QR code scan fails or the order is not successful after payment?
A: Do not make repeated payments for the same order. You may first refresh the order page to check the status. If your bank has deducted the amount but the order is still unsuccessful, please keep relevant vouchers and contact customer service, providing the order number for verification and processing.
Buy crypto — Bank transfer
Q: How do I buy crypto via bank transfer?
A: Check the system-specified beneficiary information on the order page, use your own bank account to complete the transfer in accordance with the amount and requirements shown on the page (please fill in the remark code/reference number accurately if applicable).
Q: How long does it take to confirm receipt after bank transfer?
A: The receipt confirmation time depends on the inter-bank clearing speed, usually ranging from several minutes to several hours. Do not make repeated transfers for the same order before the order result is confirmed.
Q: What should I do if I fill in the wrong transfer amount or remarks?
A: Incorrect information may result in delayed crediting or transaction failure. Please keep the transfer voucher, do not make repeated payments, and contact customer service to provide the order number and actual situation for verification and processing.
Sell crypto — Bank transfer
Q: Why is bank transfer used for selling crypto?
A: After selling digital assets, IDR will be directly issued to your Indonesian bank account under your own name. Please fill in and confirm the beneficiary account information as prompted on the page.
Q: Is identity verification required for transactions?
A: Identity verification as required by the platform is usually needed for fiat deposit and withdrawal. Inconsistent information may affect the arrival progress, subject to the page prompts.
Q: How soon will I receive IDR after selling?
A: Once the order enters the withdrawal process, funds will usually arrive within the time limit indicated on the page. There may be a slight delay during holidays or peak bank processing periods, and the final arrival time is subject to the actual bank crediting time.
Q: What should I do if I do not receive the proceeds from selling crypto?
A: Please first check the order status and bank statement. If the funds have not arrived beyond the estimated time, you may contact customer service and provide the order number and beneficiary information for assistance in inquiry.
Region & Compliance
Q: Can all users use the IDR fiat service?
A: This service may be restricted by the user's region and the platform's compliance policies. If temporarily unavailable, order placement will be disabled or corresponding prompts will be shown on the page, subject to the platform rules.
Disclaimer
The content provided herein is for reference and educational purposes only and does not constitute any financial, investment, trading, or legal advice, nor does it constitute an offer or solicitation to buy or sell any digital assets. Gate makes no express or implied representations or warranties regarding the accuracy, completeness, or timeliness of the information contained herein. Product features, interfaces, rules, and fee structures may be updated or adjusted at any time. Please refer to the latest announcements and the actual information displayed on the Gate platform for the most accurate details.
Digital asset investments involve significant risk, and prices may fluctuate substantially. You may lose the entire amount of your investment. Please make decisions cautiously based on your own financial situation and risk tolerance after fully understanding the associated risks. If necessary, you are advised to consult an independent professional financial or legal advisor.
For more information about potential risks, please refer to Gate's Risk Disclosure and User Agreement.
