Why should you complete KYC verification for your Gate EU account?
KYC verification is required to access certain Gate EU services. Once your account is verified, you can:
- Request a higher withdrawal limit for eligible cryptocurrencies, if needed.
- Enjoy faster and smoother deposits and withdrawals.
- Enhance the security of your account.
Is Identity Verification (KYC) required to make a deposit?
Yes. You must complete KYC before you can make deposits or withdrawals on Gate EU.
In some cases, withdrawals flagged by our risk management system may require additional identity verification (KYC2) before they can be processed.
What should I do if I can't upload my KYC documents?
If you're unable to upload your KYC documents, please check the following:
- Ensure your image is in JPG or PNG format and does not exceed 4 MB .
- Make sure your full name and passport, identity card, or driver's license number do not contain special characters. If they do, remove them and try again.
- Check your internet connection or switch to a different network before trying again.
How long does KYC verification take, and how can I check its status?
KYC verification is typically completed within 30 minutes to 48 hours .
If your withdrawal is marked as "KYC Required" , you must complete the required identity verification before your withdrawal can be processed.
To check your verification status, visit the KYC Verification page in your Gate EU account.
Why was my KYC verification rejected?
You can verify your identity using a valid government-issued photo ID, such as a passport, national ID card, or driver's license.
If your verification is rejected, please check the following:
- Ensure your ID is valid and not expired . Expired documents will not be accepted.
- Make sure your ID photos and selfie are clear, well-lit, and follow the on-screen instructions . If you entered your name incorrectly during phone number registration or a previous KYC verification attempt, please email us at support_eu@gate.com for assistance.
- Enter your full name exactly as it appears on your identity document .
- If you entered your name incorrectly or cannot update it, contact Customer Support for assistance.
- When contacting Customer Support, include your Gate EU UID to help us process your request more efficiently. You can find your UID in the upper-right corner of your profile page.
