How to Bind Your Phone Number
Step 1: Log in to your Gate US account. Click your avatar in the top right corner, go to "Security", and under Basic, click "Turn On" next to SMS Verification.
Step 2: On the binding page, enter your phone number and click "Send Code" to receive the SMS verification code. Then enter the email/Google Authenticator code. Once verified, click "Confirm" to complete the binding.
How to Unbind Your Phone Number
There are two scenarios for unbinding:
Scenario 1: You Can Still Receive Verification Codes
You can unbind your phone number via the [Security] page on the Web.
Scenario 2: You Can't Receive Verification Codes (e.g., SIM Deactivated)
If your current phone number is no longer active and you are unable to receive SMS codes, you can request to unbind via one of the methods below:
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Use the security reset form and submit the required information. You’ll receive a response within 1–3 business days.
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Send an email to support@gate.us explaining your situation. Please include your Gate US account username and UID, registered email address, full name, city of registration, traded currencies, the phone number linked to your account, and a photo of yourself holding your ID along with a handwritten note that includes your Gate US UID, the statement "Disable SMS", the date, and your bound phone number (as shown in the example below).
Disclaimer: This is not investment advice. The information is provided for informational purposes only and should not be construed as a recommendation to buy, sell or hold any asset. Cryptocurrency trading involves a risk of loss. Gate US services may be restricted in certain jurisdictions. For more information, please see our legal disclosures: https://us.gate.com/legal/disclosures
