Question 1

Q1: What are Maker and Taker?

Accepted Answer

Maker: A user who places an order at a specified price that doesn't immediately match an existing order in the order book, but instead enters the order book to await a match.

Taker: A user who places an order at a specified price that immediately matches an existing order in the order book.

Question 2

Q2:How are futures trading volume, GT holdings, and asset volume calculated for VIP Upgrade?

Accepted Answer

30-day trading volume,30-day total volume = 30-day spot volume + (30-day futures volume × 40%),This includes spot and futures copy trading volume.,14D avg GT holdings,GT holdings are based on the average daily GT holdings over the last 14 days (including amount in spot and margin accounts and locked portion in orders).,VIP asset volume,Each cryptocurrency is assigned a weight when calculating your account's asset value for VIP upgrades. For more details, refer to the Asset Value Calculation for VIP Upgrade.,Note: The values shown are specifically for determining VIP status and may not exactly match your real-time account data.

Question 3

Q3: What factors determine whether I can upgrade or retain my VIP status?

Accepted Answer

Once you meet the 30-day total trading volume requirement, you can upgrade and maintain that status for 60 days.,If your GT holdings meet the required level, you can upgrade; however, if your holdings fall below the required level, you will not retain the upgraded status.,If your account asset value meets the required level, you can upgrade; if it falls below the threshold, you will not retain the upgraded status.,VIP status is updated every 24 hours. If you meet any of the upgrade criteria, the system will automatically upgrade your VIP level.

Question 4

Q4: What are the rules for spot fee deductions?

Accepted Answer

If GT fee deduction is enabled, it cannot be combined with point deductions.,When point or GT balance is insufficient, the system will automatically switch to the VIP fee rate.,If VIP fee rate is selected, no additional deduction will be made from point or GT.

Question 5

Q5: How are maker fees for futures orders calculated?

Accepted Answer

Maker fees for futures follow a standard VIP tiered rate and do not support point deduction.

Question 6

Q6: What options do I have to pay my futures taker fee?

Accepted Answer

When placing a futures taker order, you can choose between two options: the "VIP rate" or the "point deduction.",If you have points in your futures account, they will be automatically applied to cover trading fees.,The base taker fee rate when using points is 0.075%.,The effective taker fee can be reduced to as low as 0.0225% based on the maker’s negative fee rate and point purchase cost.,VIP futures taker fees and point deductions cannot be combined.

Question 7

Q7: What are the differences between the futures fees for professional-level VIP (VIP 11 and above) and MM level?

Accepted Answer

Users at VIP level 11 and above will not receive referral commissions, but they will enjoy the same fee rates as other VIP users.,Institutions that pass the evaluation and obtain the MM (Market Maker) level will have their fees deducted according to the standard MM fee rate.,The maker fee for institutions at the MM level may be adjusted periodically, depending on the market liquidity. Users can inquire with a key account manager for more details regarding these adjustments.

Question 8

Q8: How are the loan interest rates and service fees calculated?

Accepted Answer

Daily Loan Interest Rate(floating) = Simple Earn Hourly Rate x 24 + (Simple Earn Hourly Rate x 24 x Service Fee Rate).,The platform charges an 18% service fee on the interest, but VIP users enjoy a discount.,VIP users can enjoy service fee discounts on both cross-margin and isolated-margin borrowings. No service fee is charged for the Crypto Loan.

VIP Levels and Fees

Spot Trading Fee

Deposit & Withdrawal

FAQ

Q1: What are Maker and Taker?

Q2: What are the rules for VIP upgrades and retention?