To enhance user experience, Gate US has launched the Token Recovery feature.
If your deposited coin did not arrive due to incorrect information entered during the transaction, you can submit a recovery request via this feature.
You may submit a Token Recovery application using this feature if your situation meets the following criteria:
- The receiving address for your deposit is a chain-based deposit address on the Gate US platform.
- The transaction status on the blockchain is Confirmed / Successful:
- You can check the status using the transaction hash (TXID) on a blockchain explorer. If it shows Confirmed or Successful, you're eligible to use this feature.
- You can also verify the status on the withdrawal platform. If it shows Completed or Credited, your transaction qualifies. If it shows Unconfirmed or Failed, please contact the withdrawal platform directly for assistance.
- Your deposit was made using a network or chain supported by Gate US.
- The Token Recovery feature only supports self-service applications. You cannot apply on behalf of another user.
- This feature is only applicable to deposits made to Gate US.
How to submit a Token Recovery application (on the App)
Step 1: Log in to your Gate US account, then tap Deposit from the homepage or go to Assets - Deposit.
Step 2: Select Onchain Deposit.
Step 3: Tap the Question mark (?) icon in the top-right corner to access the FAQ page. Then tap Token Recovery.
Step 4: Choose the Network used for the deposit. Fill in the TXID, Token Contract Address, Quantity, and Receiving Address as prompted. Double-check all information and tap Confirm to complete your application. After submission, tap the Notebook icon in the top-right corner to view your application history and status.
Note:
- A 20 USDT handling fee will be charged for each recovery request. Please ensure you have sufficient balance.
- Make sure all submitted information is accurate and verifiable on a blockchain explorer.
- If the mistakenly deposited token is not listed but belongs to a supported chain, you may still initiate a self-service recovery.
- If the deposit was made on an unsupported chain, please stay tuned for updates. Once the chain is supported, you may contact us for assistance.
- Due to the complexity and variety of blockchain transactions, not all deposits can be recovered. Please double-check and confirm all details before making a deposit.
