To enhance user experience, Gate US has launched the Token Recovery feature. If your deposit did not arrive due to incorrect information entered during the transaction, you can now submit a recovery request via this feature.
You may submit a Token Recovery application using this feature if your situation meets the following criteria:
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The receiving address for your deposit is a chain-based deposit address on the Gate US platform.
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The transaction status on the blockchain is Confirmed/Successful:
- You can check the status using the transaction hash (TXID) on a blockchain explorer. If it shows Confirmed or Successful, you’re eligible to use this feature.
- You can also verify the status on the withdrawal platform. If it shows Completed or Success, your transaction qualifies. If it shows Unconfirmed or Failed, please contact the withdrawal platform directly for assistance.
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Your deposit was made using a network or chain supported by Gate US.
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The Token Recovery feature only supports self-service applications. You cannot apply on behalf of another user.
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This feature is only applicable to deposits made to Gate US.
How to submit a Token Recovery application on the Web
Step 1: Log in to your Gate US account, click Deposit at the top navigation bar to enter the deposit page. Then, on the right-hand side, click Token Recovery.
Step 2: Select the network (chain) where the deposit took place, then click Next.
Step 3: Fill in the required transaction details including: Deposit TXID (transaction hash), Token Contract Address, Amount, and Receiving Address. After confirming the details, click Submit.
You can find the required information on a blockchain explorer:
For steps to view transaction details in a block explorer, see Common Questions about Deposits.
Note:
- A 20 USDT handling fee will be charged for each recovery request. Please ensure sufficient balance.
- Make sure all submitted information is accurate and verifiable on a blockchain explorer.
- If the mistakenly deposited coin is not listed but belongs to a supported chain, you may initiate a self-service recovery.
- If the deposit was made on an unsupported chain, please stay tuned for updates. Once the chain is supported, you may contact us for assistance.
- Due to the complexity and variety of blockchain transactions, not all deposits can be recovered. Please double-check and confirm all details before making a deposit.
Disclaimer: This is not investment advice. The information is provided for informational purposes only and should not be construed as a recommendation to buy, sell or hold any asset. Cryptocurrency trading involves a risk of loss. Gate US services may be restricted in certain jurisdictions. For more information, please see our legal disclosures: https://us.gate.com/legal/disclosures
